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Starling Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (27279 reviews)

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4.94

Based on 27,279 reviews, last reviewed 19th Jan 2025

33% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best UK bank by far After switching from my brick and mortar bank to Starling a couple years ago I don't even know how I was surviving before. Far better than any of the ... Read more Reviewed on: 19th January 2025

Latest lowest rating:

1

Poor customer service Closed my account for no apparent reason Reviewed on: 13th January 2025

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About this product

Starling Bank offer a current account that allows you to track your spending across 56 categories.

You can manage your current account through Starling Bank’s award-winning app. Current accounts include the option to set up Saving Spaces which are like virtual change jars within your account.

Starling Bank current account reviews help you find out what it’s like to be a customer. If you’ve used Starling Bank before, you can also leave a review and share your experience.

Starling Bank Current Account reviews (27279)

Review of the Starling Bank, Current Account:

Poor customer service

Closed my account for no apparent reason Reviewed on: 13th January 2025

Best UK bank by far

After switching from my brick and mortar bank to Starling a couple years ago I don't even know how I was surviving before. Far better than any of the brick and mortar banks, and personally I prefer it to the Monzo app. You can do everything in minutes from the app, and customer service is almost immediate, I've never had a problem that wasn't solved that day. Fully recommend switching, and with CASS you just can't lose. Reviewed on: 19th January 2025

Once great now terrible

I was really pleased with starting bank but since they will remove interest payments from their current account next year it's now no different from any other bank account. The spaces were super helpful but now you won't earn interest they might be helpful for in month spending but not saving. You can have a single easy saver but you'd need to lump savings together. As I understand it, the kite account also won't earn interest so again less attractive for a kids account as one of the key lessons or to encourage them to save and earn interest. The app is fine - some bits I don't get on with eg not having a running balance summary (it's just the transactions and a current balance) but it was liveable. With the changes it's made a great bank account option now defunct. Reviewed on: 22nd December 2024

Reply from Starling Bank We’re sorry if the changes to the interest rate have affected you, and we understand it must be frustrating. We can’t comment on other banks, only our own products and services. We offer award winning accounts, with 24/7 UK-based customer service, and industry leading app security. We're always working hard to improve our customer experience. So we've shared your feedback about the running balance with our team. We hope you decide to stay with us. Team Starling Response date: 29th December 2024

Decent App however very little features

Decent App however very little features especially now that the interest payments in the current account are going thinking about switching to another for my main bank Reviewed on: 2nd December 2024

Reply from Starling Bank We're glad you're enjoying banking with us overall Chris. We've introduced a lot of new features over the years and have just introduced a new Savings Account. What features would you like to see from us next? Team Starling Response date: 6th December 2024

Fantastic Bank

Gorgeous app and great customer services Reviewed on: 28th November 2024

Reply from Starling Bank We're blushing, thanks Barbara! We're glad you like our app & we will continue to provide great customer service. Here whenever you need us. Team Starling Response date: 29th November 2024

Best app-only current account provider by far.

Best app-only current account provider by far. Most of what I need, incl. foreign currency transaction are free. The app is fantastically easy to use, and whenever I've had to reach out to them, service has been great. Reviewed on: 24th November 2024

Reply from Starling Bank We're happy we could help out when you needed us. Sounds like you've had a smooth journey, it's great to know. Thanks for sharing your feedback with us. Team Starling Response date: 29th November 2024

Easy to Use & Superb Service

It's been a great current account for everyday use with a user-friendly UI, in-account interest and superb customer service. It also doesn't have annoying ads to lure you to upgrade; no feature is behind paywall and I do believe this is the right way to bank. Reviewed on: 24th November 2024

Reply from Starling Bank We're glad you think so Kenneth! Thanks for the great feedback, we're thrilled to know you're getting on so well with your account. Team Starling Response date: 29th November 2024

positives and negatives - 70/30

POSITIVES- Great user friendly interface, a quick access to view your card details - one click (Halifax takes a few steps), unlimited pots to store money in (not save - no interest), no problems with the app being out of service (which happened at least 30 times in a 12 month period when I had Chase), customer service via messaging which is quick at replying. You can have different spending pots to pay straight out of for payments. NEGATIVES- low interest rate in the savings pot which is available, problem opening a kite account as my they didn’t accept the official form of name change (no problem with Halifax, Doctors surgery, School, council etc) Reviewed on: 22nd November 2024

Reply from Starling Bank Thanks for your feedback! We're happy to hear that you find our interface user-friendly and appreciate the convenience of our app features. We apologise for any inconvenience you've had with the interest rates, we understand your frustrations. We're continuously working to improve our services, so your feedback about the Kite Card is helpful. If you want to add more to this feedback please submit it in the Help section of the app. Team Starling Response date: 29th November 2024

Very good exchange rates

Very good app. Very good foreign currency rates. Reviewed on: 25th October 2024

Reply from Starling Bank We're glad to hear you've had a good experience with us. Thanks for sharing. Team Starling Response date: 29th November 2024

Lack of support from the Post Officce.

Since I started using Starling Bank. any problems I have had have been overcome extremely quickly, One problem that always niggles is that if the cash machine is out of order the Post Office won't help you but they will help anyone from any other bank. Reviewed on: 12th October 2024

Reply from Starling Bank Glad you've had a good experience overall. Sorry the Post Office hasn't been the same. You should be able to take out a maximum of £300 at the Post. However, not all Post Offices will be able to do this all the time due to the amount of cash held. Response date: 22nd October 2024

Nothing is too much trtouble for their customer serv...

Nothing is too much trtouble for their customer services team. You just go to Help in the app and then choose gow you want to contact them. I have never had a problem they couldnn't solve in course of a conversation. Reviewed on: 24th September 2024

Reply from Starling Bank Always here if you need us Tony! We're glad our team has always been there for you when you've needed help. Thanks for the lovely feedback. Team Starling Response date: 22nd October 2024

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