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Staysure: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.86 (3465 reviews)

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4.81

Based on 3,465 reviews, last reviewed 25th Nov 2024

82% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

Competitive Always competitive and are sensible about health conditions Reviewed on: 10th October 2024

Latest lowest rating:

1

Staysure says they don’t cover loss of enjoyment We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality.... Read more Reviewed on: 25th November 2024

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Staysure travel insurance reviews can help you find out what other travellers have to say. You can also write your Staysure travel insurance review too!

Staysure Travel Insurance reviews (3465)

Review of the Staysure, Travel Insurance:

Good response to claim.

Good response to claim. Very good interaction with agent Reviewed on: 8th October 2024

Great communications, great service

Very clear communications both prior to taking out a policy, and regular after sales travel news updates. When we had to make a claim, it was dealt with promptly and professionally. Reviewed on: 23rd August 2024

Staysure always very competitive!

Staysure always very competitive friendly staff and meets all my needs. Reviewed on: 23rd August 2024

Retrospective Reduction in Cover

I had a Staysure annual travel insurance policy. During the term of the policy I added a new medical condition (back pain) online and Staysure charged me an additional premium and issued me with a new certificate. I declared on the online form that I was awaiting an injection for the back pain and the new certificate properly, and very clearly, acknowledged this. When I came to renew my policy I was told by Staysure that because I was awaiting an injection my existing policy was and had been invalid for ALL my declared health conditions from the date I updated may medical record. Very alarming given that I had travelled in the interim. They said this should have been clear in the online process. It was not. The new cover certificate, as issued by Staysure, made absolutely no mention of the fact that my cover did now not include ALL my pre existing conditions. I have now changed insurers to a company that is a Which recommended provider and is much more transparent with both their process and their cover. Avoid Staysure if you want to be certain of being covered. Reviewed on: 25th July 2024

Claim paid and money in my bank within 3 working day...

Claim paid and money in my bank within 3 working days of first contact Reviewed on: 8th July 2024

A great company for accepting customers who have exi...

A great company for accepting customers who have existing but dormant health conditions. Reviewed on: 8th July 2024

Incompetent, ignorant, do not know their job. Avoid.

Wait until you have to make a claim. They use Davies who are badly trained, get everything wrong and are impossible to deal with to deal with. Very unimpressed. Told me they wouldn't pay back APD when I was only claiming a deposit back, told me there was no valid claim as the £200 deposit was 'within excess', used the wrong sort code when finally paying me my money back, having accepted that I did have a valid claim, left me holding on the phone for 22 minutes and then cut the call. 8 phone calls because of their incompetence. Unforgiveable errors. Employees need serious training on how to deal with customers and to learn their job. Reviewed on: 20th June 2024

Fairly painless experience in setting up a new policy.

Fairly painless experience in setting up a new policy. With that said, I haven’t made a claim so not sure how they perform. Reviewed on: 2nd April 2024

I had a heart attack late November 2023,

I had a heart attack late November 2023, I was due to travel before Christmas 2023, Staysure just cancelled my yearly policy. Thus I had to shift the flight bookings I had at a cost of £380, Take out a new Travel Policy with another company costing £2054.76 a yearly policy then pay for a new travel booking of £780.00. I put a claim on for £380.00. And £2054.76. I expected them to pay £380.00 costs I incurred to shift flights plus pro rate the extra £2054.76.; The claim was handled by an external company called Davies the result is nothing. So I have to go back to Staysure and the best I can hope is a 5 month refund of my policy. Not good enough, Staysure hide behind the small print. A very very dishonest company. DO NOT TAKE OUT TRAVEL INSURANCE AS WHEN YOU NEED THEM THEY ARE NOT THERE. Reviewed on: 15th March 2024

Awful company

Robbing company with no regard for personal circumstances. Paid nearly £300 for a family policy. Rang to update policy with new information and they refused to give us the full refund, giving us only a very small amount of our money back. Rude, attitude riddled telephone consultants. Would strongly advise anyone to stay clear. Reviewed on: 21st December 2023

Stay clear of Staysure

Stay clear of stay sure! My wife and four young children were robbed on our dream holiday to France. We thought all would ok as we’d booked travel insurance with Staysure. Sadly, like most other travel insurance companies, they took our money and then when we made a small, fair claim they took forever to respond and in November (hols were in August), some company, Davies Group, who I guess staysure sub contract with, would of course found a clause so they wouldn’t pay out, perhaps no surprise, but another terrible travel insurance company. I’d advise all to stay clear. They have no empathy, understanding and always look at what they can find to cancel a claim rather than help the consumer. We were left in remote Brittany not able to find a police station and staysure where no help at all. We spent a lot of time researching for a good travel insurance company and now back to square one. Reviewed on: 9th November 2023

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