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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3471 reviews)

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4.82

Based on 3,471 reviews, last reviewed 6th Aug 2025

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I have loved being a long standing staysure customer... I have loved being a long standing staysure customer for over 6 years now. whether ive had a change in medical, change in holiday policy for my family... Read more Reviewed on: 6th August 2025

Latest lowest rating:

1

Very frustrating Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need tr... Read more Reviewed on: 5th August 2025

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

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Staysure Travel insurance reviews (3471)

value for money

Good customer service; extent of annual cover good value for money Reviewed on: 16th August 2021

Abysmal

My wife and I have been long term customers of Staysure with no claims record. We found ourselves marooned in South Africa due to covid and sought an extension of the 100 day cover we had. We decided to sit out restrictions in SA rather than quarantine in the Heathrow Gulag. Of course we expected to pay and see a time limit on an extension - that goes without saying. Some out of the box thinking was needed to help customers in difficult situations. Not from Staysure who took the view too bad folks you just have to spend time in the Gulag. Staysure refused an extension saying they did not know how long restrictions might last. We did not ask for a permanent extension!! To cap it all when we complained we were referred to someone who seemed not to read emails, inexplicably telephoned us on our home number in UK and said they were working from home 2 days a week and had poor internet connection. I despair and would not recommend this company. Reviewed on: 27th March 2021

paid extra for Covid cover - got no support

we both purchased annual travel insurance last March (2020) and contacted staysure to check we had covid curtailment cover. Holiday was curtailed. Received derisory coupon based "compensation" from Travel company, which we would have had to use by March 2021 - How? Staysure refused to help as coupon was all that was required. Fortunately Credit card company sorted it out. When I buy I expect the cover I paid for - didn't get it. Will never donate to Staysure again Reviewed on: 4th March 2021

Accommodating and Professional

The issues surrounding the Covid virus were already stressful enough without the added worry of a potential cancelled and lost holiday. However, Staysure were very prompt in responding to our plight and without any fuss they agreed to transfer our travel insurance in its entirety to a new date a year hence and without charging us a penny in extra fees. Reviewed on: 17th September 2020

Value for money

Accommodates the type of travel we require, when we require it. Reviewed on: 24th August 2020

BRILLIANT INSURANCE BRILLIANT PRICE

I have always found that Staysure are excellent for overall cover whilst travelling. I have used them for Europe and Australia and they cover all eventualities. Their prices are also competitive especially for over 70s. Reviewed on: 25th July 2020

a trustworthy company

easy to deal with and good value, they explain what they do and do not cover in an easy to understand way Reviewed on: 13th July 2020

Great Sevice

Easy quote - good price. Policy cover good though have not had to claim. Reviewed on: 13th September 2019

Hassle-free

Excellent customer service, handled questions about my existing conditions. Ease of booking insurance and great value for money. Reviewed on: 9th August 2019

Excellent Cover

Staysure are the best company I have found for holiday insurance for people with existing illnesses. They cover much more than other companies, yet they are much cheaper and I would highly recommend them Reviewed on: 27th July 2019

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