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Staysure: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.86 (3464 reviews)

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4.82

Based on 3,464 reviews, last reviewed 10th Oct 2024

450% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

Competitive Always competitive and are sensible about health conditions Reviewed on: 10th October 2024

Latest lowest rating:

1

Retrospective Reduction in Cover I had a Staysure annual travel insurance policy. During the term of the policy I added a new medical condition (back pain) online and Staysure charged... Read more Reviewed on: 25th July 2024

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Staysure travel insurance reviews can help you find out what other travellers have to say. You can also write your Staysure travel insurance review too!

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Staysure Travel Insurance reviews (3464)

Good company

I took out your insurance fir a holiday in 2020, that was cancelled due to COVID-19,but was able to keep the holiday insurance and use up to 2023. Reviewed on: 16th August 2021

Great service

This is the first time we have used Staysure. Been really impressed with there customer service, everyone we have spoken to has been professional and helpful. We will definitely renew when our policy runs out. Well done Staysure Reviewed on: 16th August 2021

Simple and Efficient

Very friendly staff makes the system easy to use. Reviewed on: 16th August 2021

value for money

Good customer service; extent of annual cover good value for money Reviewed on: 16th August 2021

Abysmal

My wife and I have been long term customers of Staysure with no claims record. We found ourselves marooned in South Africa due to covid and sought an extension of the 100 day cover we had. We decided to sit out restrictions in SA rather than quarantine in the Heathrow Gulag. Of course we expected to pay and see a time limit on an extension - that goes without saying. Some out of the box thinking was needed to help customers in difficult situations. Not from Staysure who took the view too bad folks you just have to spend time in the Gulag. Staysure refused an extension saying they did not know how long restrictions might last. We did not ask for a permanent extension!! To cap it all when we complained we were referred to someone who seemed not to read emails, inexplicably telephoned us on our home number in UK and said they were working from home 2 days a week and had poor internet connection. I despair and would not recommend this company. Reviewed on: 27th March 2021

paid extra for Covid cover - got no support

we both purchased annual travel insurance last March (2020) and contacted staysure to check we had covid curtailment cover. Holiday was curtailed. Received derisory coupon based "compensation" from Travel company, which we would have had to use by March 2021 - How? Staysure refused to help as coupon was all that was required. Fortunately Credit card company sorted it out. When I buy I expect the cover I paid for - didn't get it. Will never donate to Staysure again Reviewed on: 4th March 2021

Accommodating and Professional

The issues surrounding the Covid virus were already stressful enough without the added worry of a potential cancelled and lost holiday. However, Staysure were very prompt in responding to our plight and without any fuss they agreed to transfer our travel insurance in its entirety to a new date a year hence and without charging us a penny in extra fees. Reviewed on: 17th September 2020

Value for money

Accommodates the type of travel we require, when we require it. Reviewed on: 24th August 2020

BRILLIANT INSURANCE BRILLIANT PRICE

I have always found that Staysure are excellent for overall cover whilst travelling. I have used them for Europe and Australia and they cover all eventualities. Their prices are also competitive especially for over 70s. Reviewed on: 25th July 2020

a trustworthy company

easy to deal with and good value, they explain what they do and do not cover in an easy to understand way Reviewed on: 13th July 2020

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