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Staysure: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.86 (3464 reviews)

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4.82

Based on 3,464 reviews, last reviewed 10th Oct 2024

125% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

Competitive Always competitive and are sensible about health conditions Reviewed on: 10th October 2024

Latest lowest rating:

1

Retrospective Reduction in Cover I had a Staysure annual travel insurance policy. During the term of the policy I added a new medical condition (back pain) online and Staysure charged... Read more Reviewed on: 25th July 2024

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Staysure travel insurance reviews can help you find out what other travellers have to say. You can also write your Staysure travel insurance review too!

Staysure Travel Insurance reviews (3464)

Review of the Staysure, Travel Insurance:

Great cover for pre-existing medical conditions

I always use Staysure for my annual family travel insurance, my partner has medical conditions and Staysure always has the best price and cover. I called them to sort my renewal this year and their staff are knowledgeable and friendly, I always highly recommend them to friends and family. Reviewed on: 7th September 2024

Covid missold cover

My wife and both came down with covid 8 days before holiday cancelled holiday and reported to staysure who passed onto Davies claim dept well the online form was pitifully slow to fill in and they say didn't rec form delay tactics ? resubmitted and was informed home flow tests not accepted as proof despite NHS advise saying they are fast accurate and reliable as it happened my wife had to attend hospital was checked over fully and given hospital meds a photo was supplied to them dated ,named ,hospital attended I put a review on trustpilot and rec e mail from staysure who said they would escalate claim I also asked how I can supply proof of covid when even hospital didn't test my wife no reply so we had to supply a doctors note to them next e mail from them now asking for our covid vaccination details blatant delaying tactics 14 e mails has got nowhere I wish I had read some posts here before I was suckered into this policy I have 2 official complaints under review but surprise surprise that may take 10 weeks don't bother with this lot guys Reviewed on: 13th June 2023

Avoid this company they will try anything not to pay out

As always when these company’s want to sell you insurance it’s easy and clear but as soon as you need to make a claim there’s all theses terms documentation request and so much more claim ongoing for almost 6-7 weeks, claim still not settled, constant request for same documentation even though all documents that were requested have been provided made a official complaint for which I have heard nothing off, To be honest I think it’s not the best insurer to deal with and not a easy process getting a claim settled i think your best avoiding this company as they will try there very best not to pay out Reviewed on: 19th January 2023

Diabolical

This company should not be allowed to trade as they are incompetent, very easy to sign up for the insurance, as the positive reviews report, but you will not get any customer service if you log a claim. I have been waiting since the end of June. I keep on chasing and every time I get an email from Davis group telling me that I will get an answer within 15 working days...and I have been waiting for over 3 months! A total waste of money and time. Reviewed on: 6th October 2022

Sales team

The sales team were delightful and a pleasure to talk to. Great quotes and lots if useful information. Reviewed on: 23rd September 2022

Simple honest insurance

Written in plain English covering all the issues without having to delve through the small print Reviewed on: 13th September 2022

Gadget Insurance is Useless

Refused claim on iphone because I purchased it new and unused on e-Bay from an individual with open box (for checking). Reviewed on: 1st September 2022

Fraudsters

Travel insurance claim, isolation in cypriot gov hotel after positive covid test, 8 days ruined sons wedding,no help at all , could not afford private hotel or villa as did not have the funds, wife left on her own and had to fly home on her own, I had to rebook flight home two days later, airport transfers, had to borrow the money to do this as staysure say claim when home, they said I could claim 20.00 per day for being in isolation hotel and loss of 8 days all inclusive hotel, arrived home made claim 6 weeks ago, all documents sent a dozen times, they informed me a company called DAVIES GROUP deal with the claims, they do not answer the phone, lose documents, refer your claim to management who do nothing, read reviews on trustpilot.advice do not use these companies Reviewed on: 23rd August 2022

Medical condition insurance

Because I have a medical condition the usual one size fits all travel insurance is no help to me. Because I like to visit new places & experience holidays in America or sailing the seas. I need comprehensive world wide cover. I have found with much research that Staysure is by far the best insurer in this niche market. So I have returned to then again & again. Their staff are second to none, friendly, knowledgeable & helpful . Willing to answer questions & offer useful advice to 1 elderly explorer Reviewed on: 14th August 2022

great prices and options

clear wording, competitive price and useful options Reviewed on: 14th August 2022

Easy to deal with

Have used them 3 times this year for short travel holidays at home and abroard. Reviewed on: 13th August 2022

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