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Staysure: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.86 (3465 reviews)

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4.82

Based on 3,465 reviews, last reviewed 25th Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

Competitive Always competitive and are sensible about health conditions Reviewed on: 10th October 2024

Latest lowest rating:

1

Staysure says they don’t cover loss of enjoyment We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality.... Read more Reviewed on: 25th November 2024

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

Staysure Travel Insurance reviews (3465)

Review of the Staysure, Travel Insurance:

Peace of mind

I arranged my travel insurance with Staysure after my existing insurers decided to withdraw their cover after I had surgery in April. They would not even cover me for the medical conditions that I had cover for previously. Apparently they have an “all or nothing” policy and won’t cover for up to 2 years after surgery despite me being fully recovered and discharged by the surgeon. At the age of 73 I don’t think I can wait for 2 years before cruising again especially after the Covid pandemic restrictions. I called Staysure and gave full details of my medical circumstances and they were happy to offer me cover. As it was an annual policy there was a special offer of 15 months for the price of 12 with a discounted price as well. My previous policy was part of my bank account and Staysure’s price was higher than I had been paying but I was happy to accept the price quoted so that we would be able to cruise again. I added the cruise specific option and the level of cover was far better than my previous policy so I would say that I had got value for money. I have been impressed with the communications I have received from Staysure keeping me up to date with the changing face of travel in the context of Covid. Their website was very user friendly and I would be happy to recommend them to my family and friends. The only reason I haven’t scored them 10 was because their computer system had a blip whilst I was trying to pay and I had to repeat the application. However all’s well that ends well and I feel fully protected for my future travel needs. Reviewed on: 2nd October 2021

Travel cancellation

I had to cancel my holiday due to illness the claim that I had to make was so easy and straight forward and I received my money promptly. Reviewed on: 14th October 2021

The Tops

It was a complete pleasure to deal with Staysure, they were knowledgable, helpful and patient in getting me a good deal for my insurance. Reviewed on: 11th October 2021

Just what I needed

Simple over the phone to set up and pay Reviewed on: 11th October 2021

An Insurance firm that actually listens

The telephone answering staff are not only patient but understanding in their responses. They manage to change potentially difficult conversations into immediately understandable replies. Reviewed on: 10th October 2021

Always helpful

Very helpful when trying to travel during Covid, reasonable charges. Staff always helpful Reviewed on: 10th October 2021

Simply the best

Always efficient and easy to use online,never had any problems. Reviewed on: 10th October 2021

Excellent

Great and fair travel insurance provider. Just received renewal reminder and was over the moon that the price had not increased since moving to them last year and also gave same 15 months for price of 12 which I had received in 2020. Excellent news letters giving ideas on destinations and providing up to date travel information during the Covid 19 pandemic even though we decided not to travel due to expens.ive testing requirements even though we had been double vaccinated since mid April. Reviewed on: 10th October 2021

peace of mind

going away at a time of Covid we felt protected that if we had a problem with cancelling we would be compensated. Reviewed on: 10th October 2021

Reassuring

I required travel insurance at short notice. Despite having some medical conditions and having never actually used Staysure before, they agreed to provide me with cover, at a reasonable cost, which allowed me to go and enjoy my holiday, without worrying about health issues. Reviewed on: 10th October 2021

Right there when you need them!!

Admitted to hospital in Turkey on Friday night (still in) The hospital contacted Staysure and everything has been dealt with so efficiently. Phone call from Mayday yesterday to confirm claim was valid and that they would deal with everything including new flight home as was due to fly today. Really impressed, super efficient service. Highly recommend Staysure for your travel insurance. Reviewed on: 10th October 2021

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