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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18002 reviews)

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4.92

Based on 18,002 reviews, last reviewed 27th May 2026

157750% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

An good service.. An excellent service to help those who need help, and gives a lifeline.. unfortunately it is difficult to get through on the phone, which is frustrat... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18002)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Once I set up my plan, I got advice from stepchange...

Once I set up my plan, I got advice from stepchange on the best process for me to proceed. It was excellent advice and gave me peace of mind Reviewed on: 27th May 2026

Excellent from day one can't fault them

Excellent from day one can't fault them Reviewed on: 27th May 2026

Excellent experience

I've had a DMP through StepChange for nearly 2 years now, it's been a smooth journey with excellent service from courteous and highly knowledgeable staff. Recommend them to anyone. Reviewed on: 27th May 2026

I am so glad that.I found stepchange

I am so glad that. I sought stepchange to manage my financial difficulties. They are very non-judgemental and have been very supportive to me so much that I am well on my way to becoming debtfree. I find them very helpful and easy to talk to. Reviewed on: 27th May 2026

Stepchange have always been so helpful, providing me...

Stepchange have always been so helpful, providing me with advise and helping me review my finances when there has been unforeseen events that have taken place. Without them I wouldn’t be in the place I am after I had separated with my wife. Reviewed on: 27th May 2026

StepChange have been fantastic helping me to get on...

StepChange have been fantastic helping me to get on top of my debts and I would highly recommend them to anyone who is struggling in these difficult times. Reviewed on: 27th May 2026

Took so much pressure and worry from me, no more deb...

Took so much pressure and worry from me, no more debt collectors bullying me to pay more than I could afford. Stepchange has helped enormously. Reviewed on: 27th May 2026

Your help has given me a complete peace of mind...

Your help has given me a complete peace of mind Reviewed on: 27th May 2026

I wish I had been aware of how stepchange could help...

I wish I had been aware of how stepchange could help me sooner.. it would have saved me from getting into quite such a mess Reviewed on: 27th May 2026

It was the hardest phone call I ever made but I coul...

It was the hardest phone call I ever made but I couldn't see my way out. I'd already tried more credit to pay off other credit and realised too late that doesn't work! It was embarrassing and exhausting always worried about how to pay the next bill or who was going to phone next for late payment. Then I called Step Change and it was like there was an angel on the other end of the phone! No judgement, clear information and advice from the first word. This time I cried from relief. It took a little organisation and setting up but it was worth every minute. I'm now going to be debt free by November this year and am so excited. And while it's been underway I've learnt to budget properly and realise that sometimes you have to wait to be able to afford things. The support throughout has been amazing and every time a debt was cleared it was like a little celebration in my mind. I cannot fault Step Change one bit and highly recommend that if you are struggling give them a call, they will talk you through the options and their help is invaluable. Don't delay, hoping it will look different tomorrow because that's exactly what it does but it looks worse. Get help and feel genuine peace of mind. Some of my creditors made me feel so small and we're quite nasty, others were understanding but unable to help but once Step Change were involved it all fell into place. It really is an amazing supportive service second to none. Thank you. Reviewed on: 27th May 2026

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