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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14278 reviews)

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4.95

Based on 14,278 reviews, last reviewed 6th Jun 2025

299200% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

very straightforward and helpful very straightforward and helpful Reviewed on: 6th June 2025

Latest lowest rating:

1

Awful communication. Awful communication. I have been more distressed due to this as creditors are still chasing me and no one seems to listen or help me. a debt was taken... Read more Reviewed on: 6th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14278)

Review of the StepChange, Debt Management:

My experience with you is being great

My experience with you is being great Reviewed on: 27th May 2025

great support and kept well informed

Since I started my process I had a great support and kept informed I feel less worry about my debt as I have a good plan in place Reviewed on: 6th June 2025

Being in debt that you can't cope with is scary

Being in debt that you can't cope with is scary, while acting like an ostrich is default behavior for a lot of us, it doesn't work. The prospect of creditors turning you upside down to shake change out of you can be all consuming and can have a very real impact on your health. It sounds corny but Stepchange really made a difference for me in facing my problems and ultimately providing an easy to follow process to build a plan and deal with my money worries, no more letters or unwanted calls. Just do it, your brain will thank you for it. Reviewed on: 6th June 2025

Empathetic advisor from first contact.

Empathetic advisor from first contact. I was given sound advice and, although the process was still very difficult financially and had a real impact on our day to day lives, it was so much better than living with constant phone calls from debtors and such a relief that we had started a process that helped. Reviewed on: 6th June 2025

Fantastic customer service and fantastic help and ad...

Fantastic customer service and fantastic help and advice Reviewed on: 6th June 2025

Always supportive, really takes burden of worry away...

Always supportive, really takes burden of worry away, very helpful & kind Reviewed on: 6th June 2025

Staff very helpful and professional

Staff very helpful and professional Reviewed on: 6th June 2025

Cant be greatfull enough

I have contact them 2 times and every time. They went up and beyond to help. Reviewed on: 6th June 2025

Excellent service

Very professional, friendly and helpful. Totally understand the situation and was understanding Reviewed on: 6th June 2025

Very helpful, the advisor puts you at ease and is no...

Very helpful, the advisor puts you at ease and is non judgmental Reviewed on: 6th June 2025

I have had amazing support during a time of financia...

I have had amazing support during a time of financial hardship. The team have been so supportive! Reviewed on: 6th June 2025

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