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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Changed our lives for the better

They have been friendly, patient and helped us become debt free without any hassle Reviewed on: 8th July 2020

Big Thanks to all

Help and understanding. They can't perform miracles but it seems they do when your up against the wall. They can't make your problems disappear but they help you to deal with them So Very Helpful Thank you Reviewed on: 8th July 2020

Stress Free Debt Management

I've been using this debt management charity for a few years now after losing my job and they are brilliant. They really put your mind at ease and are not critical of you when you chat with them on the phone. Impartial, professional and very respectful just when you need it. Highly recommended if you are having financial problems. Reviewed on: 8th July 2020

Life savers!

After immense turmoil, worry and stress, my situation and my life turned around the day I contacted Stepchange. Very professional, extremely helpful and very knowledgeable. Stepchange helped me to get in control of my financial situation, enabling me to live my life with, less stress and anxiety, yet still reducing my debts and feeling a lot more in control of my situation and my life. Stepchange are always there with their support, reassurance and helpful advice to constantly improve my financial situation. An amazing company with fantastic employees. Life savers! Reviewed on: 8th July 2020

I was very frightened when I relived I would have to retire.

I knew I needed to sort my debts out but StepChange helped me face it and took away my fears Reviewed on: 8th July 2020

Life saving service

I had been struggling financially for quite sometime until I found out about stepchange. They helped me immensely and I can’t thank them enough! Reviewed on: 8th July 2020

Changed my life

I was struggling with debt due to a job loss and unplanned pregnancy and step change literally changed my life and made it so it was affordable for me to live again- not choosing month by month who gets paid and who doesnt. Reviewed on: 8th July 2020

Amazing help

Amazing help got me out of a massive amount of uncertainty and helped me move forward in life. Reviewed on: 8th July 2020

Great stuff

Very reliable, helpful and good intentions for helping people with debt problems, high recommend Reviewed on: 8th July 2020

Step change took a huge weight off my shoulders.

Step change put my mind at ease from the first phone call right up till the plan was put in place. I didn't have to deal with any of the debtors, which was a big relief they sorted everything out for me, many thanks. Reviewed on: 8th July 2020

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