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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18622 reviews)

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4.92

Based on 18,622 reviews, last reviewed 12th Jun 2026

187450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange change everything for me. StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I can ca... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18622)

Amazing

Very helpful not judgemental at all,good at keeping in contact and explain everything Reviewed on: 23rd July 2021

Step-Change is very helpful and supportive.

They are always ready to help and easy to get through to them anytime you need support. Reviewed on: 23rd July 2021

OUTSTANDING SERVICE

Stepchange have been such a great help. There is no longer any harassment from creditors. Reviewed on: 23rd July 2021

Totally trustworthy

Step Change has been a huge help. The staff are always helpful and sympathetic. An affordable payment plan has been reached and can be changed if your circumstances change. The company is well respected and I would recommend them to everyone. Reviewed on: 23rd July 2021

Good work guys keep it up

Just all round great ppl to talk to and peace of mind great work guys Reviewed on: 23rd July 2021

Helped me when I needed it most

I was in a bit of a pickle and didn’t know what to do for the best. Step change helped me get back in order and get my life back on track. Reviewed on: 23rd July 2021

Just fantastic

Easy to deal with very helpful and amazingly professional who put customers first Reviewed on: 23rd July 2021

Good help

Really helped us in a desperate situation Reviewed on: 23rd July 2021

Easy as anything

Absolutely amazing service, they put my mind at ease after several months of worry and stress. Reviewed on: 23rd July 2021

Excellent body

Very professional and understanding Reviewed on: 23rd July 2021

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