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StepChange: Debt Management reviews

View other StepChange products
4.95
Based on 14,714 reviews, last reviewed 22nd Dec 2025
81% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025
Siham 's avatar
Siham

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14714)

Relief someone helped

5
I was at my lowest point and did not know what to do when a friend told me to contact step change, from that point I did not look back, step change worked out how much I needed to pay my creditors and how much I would have left for myself, they stopped all the worrying and sleepless nights that I had, if I needed any help I could just ring and was reassured by the support Reviewed on: 8th July 2020
Amanda Oliver's avatar
Amanda Oliver

Worry free!

5
Professional, helpful customer service Reviewed on: 8th July 2020
David lane's avatar
David lane

Best overall experience

5
In the most troubling times for me, Step Change made the experience much more bearable. They never made me feel uncomfortable, they are totally dedicated to helping people in my predicament. Even in this trouble times Step Change still managed to advise and help me. I would recommend anyone in trouble with debt to contact them. If people find it hard to talk to for answers their web site is really informative and easy to use. Reviewed on: 8th July 2020
Peter wilson's avatar
Peter wilson

Relief

5
Took pressure off by deal of me by managing my accounts for me. Reviewed on: 8th July 2020
EO's avatar
EO

Relief

4
Stepchange has helped take the pressure of me so I don’t have the anxiety I used to and are always on hand if you need them Reviewed on: 8th July 2020
Madeline Williams's avatar
Madeline Williams

Excellent service

5
Very helpful and knowledgable staff who are always happy to help you. Reviewed on: 8th July 2020
Pammie's avatar
Pammie

helpful and kind

5
we got ourselves in to a terrible mess a few years ago, 7 children and us on a low income, Stepchange took over the creditors and we were left with an easy mangible amount to pay each month, no worries, it took courage for us to admit we needed help but it was the best thing we did. Thank you for all your help Reviewed on: 8th July 2020
Linda Egan's avatar
Linda Egan

Excellent service

5
Ever since I called stepchange I have had peace in my heart. Their service is excellent from doing a budget and choosing a plan. Reviewed on: 8th July 2020
Masline Zivengwa 's avatar
Masline Zivengwa

Life changing

5
After a couple of years not coping with anything much, having been widowed at an early age, and consequently getting into a lot of debt, I finally turned to Stepchange. The relief at having such amazing support and help was immense. I really cannot thank them enough, and I don’t know how I would have carried on without them. Reviewed on: 8th July 2020
gregg4461@icloud.com's avatar
[email protected]

Totally professional

5
After being scammed, fraud dept involved, I lost all my savings and was in debt. NEVER before, so I had to resolve this immediately. Step change came to my rescue. Reviewed on: 8th July 2020
Anita Harris. 's avatar
Anita Harris.

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