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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,621 reviews, last reviewed 12th Jun 2026
187400% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

They help you find a solution when u need help with... They help you find a solution when u need help with debt Reviewed on: 12th June 2026
Lee's avatar
Lee

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18621)

Brilliant and supportive

5
They have been supportive and informative, never judgemental just offering advice. Reviewed on: 23rd July 2021
Jennifer Lawton 's avatar
Jennifer Lawton

Exhaling

5
Friendly non judgemental and helpful organisation. Reviewed on: 23rd July 2021
Shirley Alphonse's avatar
Shirley Alphonse

Stress release

5
After getting help from step change the stress release was amazing I can now sleep at night Reviewed on: 23rd July 2021
Charles Allen's avatar
Charles Allen

Life-Saver

5
Their help and understanding, on an ongoing basis, is truly excellent. You are able to see a future without constant worrying about finances. Reviewed on: 23rd July 2021
John Howard's avatar
John Howard

Help for the ordinary guy battered by the System

5
Friendly, practical advice is getting me out of a tough situation. Reviewed on: 23rd July 2021
Dr David Birch's avatar
Dr David Birch

Fantastic service very caring staff

5
Helped us get debt free. Amazing company very helpful. They help you to sort out a budget and if you are still struggling you just contact them and they sort it out. Reviewed on: 23rd July 2021
Wendy Stretton's avatar
Wendy Stretton

Excellent Service

5
Stepchange really helped me through a very difficult period in my life. I am so grateful to all the advisors that helped me to handle my financial affairs. Their knowledge, advice and support has been first class! Reviewed on: 23rd July 2021
Julia Jones's avatar
Julia Jones

Just so helpful

5
These folks have helped me through a very tight spot. Lovely people to deal with. Highly recommended. Reviewed on: 23rd July 2021
A Jones's avatar
A Jones

Lifesavers!

5
I do not know where I would be without Stepchange to help me. My daughter recommended them and it has been brilliant. Reviewed on: 23rd July 2021
Blue Van Der Zyden's avatar
Blue Van Der Zyden

Would definitely recommend

5
Been with stepchange for several years now and can’t fault them. They make all my debts easier to manage and their customer service is great. Thank you so much stepchange Reviewed on: 23rd July 2021
Lauren's avatar
Lauren

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