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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Literal life Saver

Having no idea how to deal or cope with my difficulties I contacted Stepchange as a last resort. They quickly, efficiently and sympathetically helped me bring matters back into control. Reviewed on: 23rd July 2021

Stepchange Saved Me

When I found that I was in serious debt and had no way of paying it off one of my creditors advised that I contact Stepchange, and boy am I glad that I did. They listened to my problems in a sympathetic yet professional manner and after listening to the whole story gave me advice on how I could go about dealing with it. I took their advice and it has saved me an incredible amount of stress and subsequent illness. I'll be for ever grateful and debt free in 18 months time. Overall what could have been a terribly stressful experience turned into a very manageable and stress free process. Reviewed on: 23rd July 2021

Debt management kings & queens.

From the very beginning of contacting StepChange, they were helpful, kind & understanding. After speaking to them, we had the best nights sleep for a long time. They tailor made a debt plan for us and ensured our repayments were affordable. We have been with them for 6 years and this month (August) is our final payment. They have been wonderful all throughout; whenever we had a concern, we knew we could pick up the phone and one of the advisers would put our minds at rest. Thank you, you wonderful team. Reviewed on: 23rd July 2021

The best reliable and problem solving company

When life surprise you with tuff changes and they are not always up to you to resolve them yourself,Step Change will help you step on your fears and do the changes to be and adequate and happy person again . Reviewed on: 23rd July 2021

Organisation you can trust.

Always ready to help and very understanding. Does not talk down to you and extremely polite. Reviewed on: 23rd July 2021

Fantastic support and understanding.

Step change is a compassionate and caring most wonderful charity. Giving invaluable advice and support when people feel so vulnerable and worried Reviewed on: 23rd July 2021

Excellent service

Step change have been outstanding from start to finish. They go above and beyond to help you find services that are right for you, they also give support in so many other ways. Reviewed on: 23rd July 2021

Help at the end of the phone

So reassuring and don't judge you. Helpful and make everything easy to understand. Reviewed on: 23rd July 2021

help i didnt think l could get

amazed by the service and help they offer Reviewed on: 23rd July 2021

Genuine charity that really wants to help.

Step change do not judge you. They made the whole process very easy to deal with and keep you informed frequently. I know that my money is definatly going back to my debtors. Reviewed on: 23rd July 2021

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