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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

stepchange are fantastic

without step change i don't know where id be , deep depression, homeless . they truly are life savers. light in the dark, understanding and no judgements thank you so much Reviewed on: 23rd July 2021

Great service

Very helpful and very understanding I would well recommend step change Reviewed on: 23rd July 2021

Very helpful

A wealth knowledge and very useful information Reviewed on: 23rd July 2021

Fantastic charity supporting people during difficult times

Helped us through a really difficult few years and moving us swiftly towards being debt free by the end of next year. Couldn’t have done it without them. Reviewed on: 23rd July 2021

Heartache to hope

I was a man in pieces. Scared, worried, with a feeling of no hope and a very heavy heart. After speaking with Step Change it brought me to tears knowing I had someone by my side to hold my hand and help me find a way to relieve all of the pressure I was experiencing. Thank you so much! Reviewed on: 23rd July 2021

Wonderful step change

Step change changed my life They are brilliant Reviewed on: 23rd July 2021

Always there when you need them

Without these guys, I wouldn’t know where I’ll be. Thanks StepChange. You are amazing. Reviewed on: 23rd July 2021

Partner in Financial Freedom

StepChange has been an invaluable help in enabling me to take steps for financial freedom. Reviewed on: 23rd July 2021

Caring

Very helpful and caring. They explain things well. Reviewed on: 23rd July 2021

If sorting debt could be painless, this was it

I had already signed up with another debt company but found they only passed 85% of my monthly repayments to my creditors. Found Stepchange who not only do all the work for free but constantly keep me up to date as regards my o/s debt. Excellent company Reviewed on: 23rd July 2021

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