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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

87% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Amazing help

I don’t know where I would of been today if it wasn’t for stepchange. They helped me to get my life back on track. Reviewed on: 8th July 2020

Such a relief

I was in such a bad financial and emotional state. Took a little while to set it all up and I have quite a few different creditors but once done I was so relieved. Reviewed on: 8th July 2020

Very helpful

Outstanding customer services and we appreciate your business Reviewed on: 8th July 2020

Excellent service

We were struggling and contact SC for advice 1 call and we slept for the 1st time in a year . Amazing agents and service. Reviewed on: 8th July 2020

Fixed income and registered disabled

Over the past few years living on my works pension with no means to increase it to cover expenditure I was unaware of tje existence of Stepchange and I was very grateful for their help when I was advised to seek their help Reviewed on: 8th July 2020

Reassurance

i heard about stepchange from a family member and i can honestly say i am truly greatful for their help every ‘step’ of the way Reviewed on: 8th July 2020

Professional and easy to deal with.

I've been using Stepchange for 7 years now and they have been fantastic at sorting everything out for me. If I have any issues I get in touch and they handle it with a professional attitude and ease. I would recommend them to anyone who was struggling financially without question. Reviewed on: 8th July 2020

Step change care and understand

Step change has helped my husband and I , to pay off all our debts . Even when I was made redundant 4 years ago , they helped me no end . Reviewed on: 8th July 2020

Excellent service provided and up to date information and on important financial situation and money savings

Exercise service received. I was assisted with my debts after months of feeling depressed. Stepchange helps me negotiate with my creditors and came up with an affordable repayment plan. Reviewed on: 8th July 2020

Step change are life savers!

I was under enormous stress and anxiety regarding my financial difficulties and step change definitely helped me in ways I could never imagine. Thank you!! Reviewed on: 8th July 2020

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