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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14530 reviews)

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4.95

Based on 14,530 reviews, last reviewed 9th Jun 2025

323600% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Report on the Service by Step Change Step Change helped me to look at all my outgoings and to work out by how much I could reduce my debts each month. With their regular statements I can... Read more Reviewed on: 9th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14530)

A great company

StepChange provides a non judgemental and friendly service, when you’re in what can be the scariest times of your life- worrying about finances. The staff are very calm and have been so, so helpful to me. I hope they win this award- they’ve earned it. Reviewed on: 8th July 2020

friends forever

they are so friendly, helpful and care, no one else would help me get out of a situation that was not created by me but by people in government, and I had to cope with for 2 years I take my hat off to them well done Reviewed on: 8th July 2020

Helpful Staff. I found my dealings with the staff at StepChange to be very helpful with excellent advice at all times.

The advice given to me helped a huge amount and set me on the path to recovery that put my mind at rest. StepChange helped me overcome the onset of depression. Reviewed on: 8th July 2020

Personal Service

When I first contacted Step Change quite a lot of years ago now I was very stressed and your customer service assistants were totally understanding of my situation. I felt a big weight had been lifted and wished I'd contacted you earlier than I did. Thank you. Reviewed on: 8th July 2020

From death to life

My husband deserted me when I was in hospital having life saving surgery to remove a pancreatic tumour. He left me with all the debts he had accrued during our marriage . I wanted to die and had no one to turn to for help till a friend told me about Christians against Poverty. They referred me to StepChange who have changed my life. They taught me how to budget and not to feel condemned. I now have much more confidence and can afford to pay my rent and buy food. They gave me back control at a time when I thought I had lost everything. Reviewed on: 8th July 2020

Compassionate

I was scared to call a debt management company and ask them for help but StepChange made me feel as ease immediately. No judgement, just help and understanding. Reviewed on: 8th July 2020

Took a huge weight off my mind

Working a minimum wage job and bringing up 2 children I had to rely on getting credit to get by. Fast forward a few years and I was in a better paid job, however my debts just seemed never ending. I contacted step change and they were amazing. All my debts are one manageable payment now. Thank you stepchange Reviewed on: 8th July 2020

Review

Step charge is and does everything it says it is. Helpful friendly and understanding, of every clients needs . Reviewed on: 8th July 2020

Gives good advice

In debt and with good advice , managing more better Reviewed on: 8th July 2020

Mr

Step change are the far best advicers I have come to know, they have kept me in touch with every new changes and guided me in every step of the way, they are very helpful and professional with all their support, thank you step change teams Reviewed on: 8th July 2020

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