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StepChange: Debt advice reviews

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4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14717)

Convenient

5
It’s make me out of stress .very easy way to get back to life . Reviewed on: 8th July 2020
Farhan's avatar
Farhan

Really Helpful

5
They are all friendly, helpful, Knowledgeable, emphatetic, very patient and caring. Reviewed on: 8th July 2020
Tess Ryan's avatar
Tess Ryan

Highly recommend

5
They have been brillant helping us always polite and pleasant when we gave had to phone go through any problems and explain everything best thing we did go to step change Reviewed on: 8th July 2020
Sheena Holt's avatar
Sheena Holt

Always excellent service

5
After years of stress have finally got a life back.Long road ahead but making good progress. Reviewed on: 8th July 2020
Fredrick Kearsley's avatar
Fredrick Kearsley

Peace of mind from now on

5
Step change has been amazing advising and supporting us every step of the way. Thank you so much! Reviewed on: 8th July 2020
Sandie's avatar
Sandie

Excellent Help

5
After many years of suffering debt from an ex partner, I found Step Change and what huge lift it was. The person who guided me through my budget and made me feel at ease has helped me sleep and live again. Will forever be thankful for this service. I have recommended Step Change to friends & family. Reviewed on: 8th July 2020
Holly's avatar
Holly

Helped me, when i thought no one could.

5
I ran up debts of approx £61,000. At the time i could afford the repayments, but when i looked at a projection of these debts, when my special offers on Credit Card transfers, etc. expired, I was horrified at what my new outgoings per month would be. I had also become very ill and any additional income stopped too. As i saw what was about to happen, i contacted National Debtline, but due to the amount i owed, they would not help me. I thought i was heading for the courts, but then i found Stepchange and they completely turned my life around. We had a conversation to dicuss my income and outgoings and how much i could afford to pay my creditors. I set up a plan with them and after just 1 year, my debts were down to £56,000. They have also alowed me a couple of months at a reduced payment, as i had to carry out some household problems and get my car repaired after it was hit in a car park. They really are so helpful and understanding. Even during this Covid-19 crisis, they understood that i had to pay much more for my food, as it had to be delivered and asked me to revise my plan for a while, to allow for the additional costs. I cannot thank them enough! Reviewed on: 8th July 2020
bmcream's avatar
bmcream

Great service and has literally changed my life

5
I was drowning and didn’t know what to do until I set up my DMP with StepChange - they have been understanding and supportive even during the pandemic and uncertainty that came with that. I’m so happy to have found StepChange Reviewed on: 8th July 2020
Adam Russell's avatar
Adam Russell

Very helpful,

5
Always a shoulder to lean on. Talk you through the budget, makes life easier and always have a peace of mind knowing that the debts are under control. All threatening letters stop coming through and the creditors receive the amount you can afford due to the step change instructions. Will always recommend them as they are free of charge. Reviewed on: 8th July 2020
George S's avatar
George S

Saviours

5
I had no idea someone like StepChange existed. And someone can help take the stress away when credit mounts and struggling to juggle. It is hard to admit you need help and Stepchange guide through everything and once a payment plan is in place you know where you are up to. I would not even have a doubt to recommend Step change and spread awareness as I’m sure there are many people like myself who may have sought help sooner if they knew about them. All of the team are professional polite and after 8 years of communication I can’t thank them enough. Reviewed on: 8th July 2020
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Victoria Warren

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