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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

friendly helpful

When i was in a bad place the people at step change helped me see light at the end of the tunnel Reviewed on: 23rd July 2021

EXCELLENT!!! EXCELLENT!!!! EXCELLENT!!!!

Excellent service,very understanding of your situation and no judgement. Always great advice at the end of a phone and online.Always there to help..Can't thank you enough! Many many thanks. Reviewed on: 23rd July 2021

They are a great company who took my worries away

There is always a friendly advisor to speak to you when needed Reviewed on: 23rd July 2021

A fantastic service!

I cannot thank Step Change enough for all that they have done for me, I really could not see a way forward in tackling my personal debt and making my original phone call to them was probably the most important call that I have ever made their support has literally transformed my life, thank you so much! Reviewed on: 23rd July 2021

The best support organisation

The support I got from Step change is unexplainable Reviewed on: 23rd July 2021

Saved my Life

I was at the point where I had nowhere to turn and was living on the little credit that was left on my cards. Circumstances had got on top of me. What an amazing experience I had with Step change. Over night I felt better and that I would be rid of my debt. They make sure that everything is organised for you and are there if you have an unexpected problem Reviewed on: 23rd July 2021

Mrs SS

Stepchange has reduced enormous amount of my stress and burden. Stepchange has guided and supported me with my financial crisis. Thank you so much Reviewed on: 23rd July 2021

Professional advice to get your life back on track

Non-judgemental advice and willingness to help Mark my interaction with Stepchange. Most things can be done online making it easy to manage your arrangements. Stepchange will help navigate you towards a debt free future. This charity deserves the award. Reviewed on: 23rd July 2021

Very helpful

I will recommend this company to anyone who needs help Reviewed on: 23rd July 2021

Help when it was needed most

Step change helped me when I needed it the most and the sense of a massive weight being lifted once they had talked me through everything was immense. I am so grateful for their help and support in getting me debt free (2 months away). Also they never made me feel bad for being in debt, they are just there to help. Reviewed on: 23rd July 2021

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