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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Best Debt Management

Excellent customer care , polite friendly knowledgeable staff who explain things clearly and extremely helpful Reviewed on: 23rd July 2021

Great Service!

I've been with Step Change for a number of years and have always received good advice about my financial situation. I've recommended them to at least a dozen friends and family. They are also my go to Service for clients with debts. All advisors are knowledgeable and offer sound advise for their clients to make the best choice to manage their debt issues. Reviewed on: 23rd July 2021

Cannot give a high enough recommendation

From saving us from sleepless nights; from feeling we had nowhere to go to solving our financial problems; from giving us the confidence to 'face' our debts rather than burying our heads in the sand; to know there is a way out of the black hole we were in; to speaking to someone that didn't judge us. We are now on the road from debt recovery and although we are not clear of debt yet, we have come a long way and we don't have the fear of letters arriving that were threatening to take us to court. We cannot say enough good things about Step Change and their staff. They were literally life savers and made us feel human again. They really deserve this award for making thousands of people in the same position feel they are not failures. Sometimes it's just what life throws at you that takes you in to debt. I'd say to anyone that picking up the phone and making that first call is the first step and by the time you get off the phone after speaking to their staff on that very first call, you feel as though a weight has been lifted. We cannot thank Step Change enough for their compassion too. Thank you all Reviewed on: 23rd July 2021

Great service

Without step changes help i would of been in a right mess. Reviewed on: 23rd July 2021

Excellent Debt Charity

Step Change were there when I was at my lowest point with mounting debts. I should have contacted them sooner instead of burying my head in the sand. I am now 3 years away from being debt free thanks to their help and advice. Reviewed on: 23rd July 2021

Life Savers

Step Change is simply the best place to go when or if you have any kind of financial worries. The staff are calm, kind and knowledgeable. The professionalism is probably the best you will find anywhere. If you have money troubles, contact Step Change and get back on track. Reviewed on: 23rd July 2021

One of the best

Could not have got this far with step changes help all the staff so helpful always there to help and guide you through and good advice keep up the good work Reviewed on: 23rd July 2021

Very Very Helpful

Step Change are a very helpful company, I had a lot of debt and they advised me how to setup a budget to help pay off the debt as quickly as possible- with their Debt Management Plan. They did all this without asking for penny! I can also check my debt status online with them and see the balance go down every month. It would of been a lot more stressful if they were not around to help. Easy to talk to and always happy to help with any questions or queries. Reviewed on: 23rd July 2021

Peace of mind

I started to feel overwhelmed with my debts, my sister suggested Step change. It felt like a huge weight had been lifted off my shoulders. Reviewed on: 23rd July 2021

They have helped me

Due to a series of difficult circumstances we needed the help of stepchange to see us trough rough times.Their help has been invaluable. Reviewed on: 23rd July 2021

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