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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

God send.

Without Stepchange we would as a family been unable to meet our financial obligations which would undoubtedly have left us in financial ruin. Reviewed on: 8th July 2020

I am very happy with Step Change Charity

Step Change Charity helped me to feel much better and relived at my lowest. They really were and are there when I need support and I m very grateful. Thank you Reviewed on: 8th July 2020

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

I was in a lot of debt.

I was in a lot of debt due to circumstances beyond my control and step change is helping me deal with my debts , at an easy re payment Plan . I would recommend step change , to any body who have debt problems. Reviewed on: 8th July 2020

Excellent

Thanks to Stepchange I’m able to sleep at night knowing I’m on the right path. The customer service team are brilliant and friendly. Thanks Reviewed on: 8th July 2020

Supportive & nonjudgmental

Always there, calming me with help & support, throughout my needs Reviewed on: 8th July 2020

Excellent service.

Step Change are the best debt charity ever, highly recomandable. Got in touch over 3 years ago and they never failed to help. Excellent!!! Reviewed on: 8th July 2020

Life changing

I could t recommend StepChange more highly- they we incredibly helpful and have saved me from crippling debt Reviewed on: 8th July 2020

Helped me

Very pleasant friendly and professional Reviewed on: 8th July 2020

Stress free as soon as we started with Step Change

They were helpful, and reassuring. My husband and I stopped arguing so much over money because we both knew the bills were finally being paid and not snowballing. If ever I need assistance I Know I only have to telephone them and the staff will be friendly and sort any issue I have, if they can. Reviewed on: 8th July 2020

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