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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14624 reviews)

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4.95

Based on 14,624 reviews, last reviewed 15th Jun 2025

166300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with my debit. Helped with my debit. Customer service very good they explain exactly what you have to do and help you along the way if you need it. Reviewed on: 15th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14624)

Excellent Support

Friendly, warm, and understanding. The people understand how to relieve stress, and concern about the various issues in people’s life: offering valid support to resolve crisis. Reviewed on: 8th July 2020

Changed our lives

Step Change know their stuff!! Non judgmental and impartial advice that changed our lives. Should have called years earlier. Reviewed on: 8th July 2020

Most Helpful company

Got me out of a mess without making any valuded judgement Reviewed on: 8th July 2020

Debt help

They are lifesavers when my husband lost his job we got into debt they have been marvellous helped us set up a debt management plan they are always helpful kind and understanding Reviewed on: 8th July 2020

Incredible Charity

I first contacted Stepchange in August 2019 when my debt had spiralled out of all control and I was on the brink of absolute ruin, financial and emotional. The people at Stepchange are amazing; kind, professional, knowledgeable, friendly. They set up a DMP for me and I've never looked back. I can hand on heart say that they changed my life. Reviewed on: 8th July 2020

Very supportive

I’m so glad I contacted Stepchange with my debt problem they have helped me a lot and still are. They are always there to help, listen and give out advice, even through the Covid-19 Pandemic. Reviewed on: 8th July 2020

Stepchange are amazing!

After first contacting Stepchange I felt a weight had been lifted off my shoulders. The staff were reassuring and professional and made me feel at ease and helped me organise my finances! Thank you Stepchange. Reviewed on: 8th July 2020

Life saving

We gathered up debt due to ill health and unemployment. We then were stuck wanting to pay back but needed help. We were with another debt management company who basically took more money off us and put us in a worse state. I then found Step Change on Martin Lewis website and contacted them. Since finding them out debt has finally managed to come down!! Reviewed on: 8th July 2020

Thank god for step change

Have been using step change for 5 yrs after our circumstances changed dramatically overnight. I genuinely have no idea how we would have got through with out step change Reviewed on: 8th July 2020

Always helpful

working with them for about 4 years they are always very helpful . They do there best to sort things out very quickly , too put you at ease in hard times. Reviewed on: 8th July 2020

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