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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Helpful

The StepChange team are helpful and always give you all the options so you can make informed choices. Reviewed on: 23rd July 2021

My stepchange review

Stepchange help me to manage my debt plan. By managing my debt it reduced the emotional stress due to my mental health Reviewed on: 23rd July 2021

Debt help

Excellent service Reviewed on: 23rd July 2021

outstanding

step change has given me my life back Reviewed on: 23rd July 2021

Life got better at a time of great worry

Stepchange helped me at a time of great worry getting me back on track I cannot thank them enough Reviewed on: 23rd July 2021

Could not recommend enough

They was so understanding. Whenever my financial situation changed they helped me find a new plan to pay off my debt. Super friendly too Reviewed on: 23rd July 2021

Step change.

Very very understanding and stress free and at the end debt free . Reviewed on: 23rd July 2021

Life Changing Contact

I was in a downward spiral of substantial debt which I had ignored for some time and I felt ashamed to contact anyone in case they felt I was a fool. Finally plucked up the courage to ring Step Change and I really have never looked back. All the staff I have spoken to have been incredibly empathetic and helpful in every respect. I have never felt a fool not alone be treated like one; the weight off my shoulders is indescribable. I cannot say enough in praise of this organisation. It certainly helped me and my creditors - a win win all around. Reviewed on: 23rd July 2021

The best helpline you can count on

They are helpful and kind,By your side Reviewed on: 23rd July 2021

Changed my life

10 years ago Stepchange helped me set-up a re-payment plan, they have been so helpful over the years and i'm almost at the end of my repayments with their guidance. So easy to set-up and such helpful people at the end of the phone/email. I can't recommend this service enough and can't wait to be debt free next year. Thank you Stepchange x Reviewed on: 23rd July 2021

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