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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14631 reviews)

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4.95

Based on 14,631 reviews, last reviewed 16th Jun 2025

166650% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Such an amazing charity who help those that need it. Such an amazing charity who help those that need it. Reviewed on: 16th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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StepChange Debt Management reviews (14631)

Brilliant so helpful and understanding.

I was at the end of my tether with persistent debt until I eventually contacted Stepchange and they even managed to get me a payment holiday due to the impact of Covid19. They have been so helpful and understanding throughout I don’t know if I would still be here if they didn’t help me. Reviewed on: 8th July 2020

Life saving

One small Step with you is a giant leap for our family, Thank you Reviewed on: 8th July 2020

They take all the stress away

After a marriage break up that took me completely by surprise, I was recommended to Steps by my Bank Manager, Steps helped me get a hold of my life again, took away the stress of constant phone calls, being afraid to open the post. I cant praise them enough. I wouldn't have known what to do. I'm so grateful to the whole team at Steps. Not judgemental, just the help you need Reviewed on: 8th July 2020

Great Help

So helpful, and explain everything to ease my mind Reviewed on: 8th July 2020

Helped me alot

Helped me get control over my debts and pay them back at an amount I can afford every month. No more sleepless nights for me and I know at the end I’ll be debt free. Reviewed on: 8th July 2020

Absolutely top rate service ,I can never thank them enough for helping me.

I was left after the sudden death of my husband with a lot of debt,lost my home and did not know which way to turn ..My daughter contacted Stepchange and within days my fears ,worries ,and debts became manageable .Every advisor I have dealt with in the aftermath of losing your loved one and the grief you feel have treated me with respect , empathy,kindness ,and Certainly go above and beyond.... Thank you from the bottom of my heart Reviewed on: 8th July 2020

First class advice and support

The service is second to none and I'm so relieved to have had their support and knowledge behind me to take me from despair to having answers. Reviewed on: 8th July 2020

Excellent Support

Friendly, warm, and understanding. The people understand how to relieve stress, and concern about the various issues in people’s life: offering valid support to resolve crisis. Reviewed on: 8th July 2020

Changed our lives

Step Change know their stuff!! Non judgmental and impartial advice that changed our lives. Should have called years earlier. Reviewed on: 8th July 2020

Most Helpful company

Got me out of a mess without making any valuded judgement Reviewed on: 8th July 2020

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