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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

My experience

Your team as helped me stay sane and realise we can get through this thank you very much for all your help Reviewed on: 8th July 2020

Brilliant just brilliant

nothings ever to much trouble and very stress free to deal with Reviewed on: 8th July 2020

Literally life savers

Helped me out so much with my debts that were really getting me down. I’m now paying back a manageable amount and don’t have debt recovery companies on my back all the time. Reviewed on: 8th July 2020

I would thoroughly recommend stepchange to anyone needing advice and support if they are experiencing financial difficulties

Stepchange are sympathetic and understanding ,they provide sound advice and have assisted me during a very difficult period. Reviewed on: 8th July 2020

Lifesavers

I can't embellish it more. There is no doubt in my mind that Stepchange saved me and my family. We are not out of the woods completely by any means, and still need them to be there, but the difference they make is like nothing I have ever seen. An amazing, absolutely amazing, group of people who do astonishingly effective, and important work. They are above all focussed, effective, targetted and efficient - a refreshing , enlightened, approach. As a habitual pessimist and cynic - by personality and experience - they are nevertheless the moment of sunshine and brilliance in my life. Reviewed on: 8th July 2020

Very satisfied

I would like to thank the staff at step change they was very helpful and understanding of our needs and the ability to make you at ease that you don't have to worry any more.i would definitely prompt any one with debt problems to contact step change as we did and we don't look back.thanks for your support. Kind regards karl lumb. Reviewed on: 8th July 2020

Mrs

They have helped me manage my debt Reviewed on: 8th July 2020

Help, empathy, understanding

After getting in to financial difficulties it was an awful time for me, stressful job, impacting home life, dark thoughts were all part of my life! Then Stepchange arrive, absolutely the best advice and support I could have wished! My life turned round in 36 hours! All stressed lifted, faced the problems spoke about them and the StepChange team did the rest! Nothing but gratitude, thanks, and admiration for this wonderful organisation! Never ever let me down! Reviewed on: 8th July 2020

Great service

Really glad I got in touch with step change , the worry of debt can be overwhelming now I’m on the right path and sorting my debt I feel a lot less stress , there service has been a blessing Reviewed on: 8th July 2020

Great company

Great company easy to deal with always willing to help Reviewed on: 8th July 2020

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