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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Lifesavers

I can't embellish it more. There is no doubt in my mind that Stepchange saved me and my family. We are not out of the woods completely by any means, and still need them to be there, but the difference they make is like nothing I have ever seen. An amazing, absolutely amazing, group of people who do astonishingly effective, and important work. They are above all focussed, effective, targetted and efficient - a refreshing , enlightened, approach. As a habitual pessimist and cynic - by personality and experience - they are nevertheless the moment of sunshine and brilliance in my life. Reviewed on: 8th July 2020

Very satisfied

I would like to thank the staff at step change they was very helpful and understanding of our needs and the ability to make you at ease that you don't have to worry any more.i would definitely prompt any one with debt problems to contact step change as we did and we don't look back.thanks for your support. Kind regards karl lumb. Reviewed on: 8th July 2020

Mrs

They have helped me manage my debt Reviewed on: 8th July 2020

Help, empathy, understanding

After getting in to financial difficulties it was an awful time for me, stressful job, impacting home life, dark thoughts were all part of my life! Then Stepchange arrive, absolutely the best advice and support I could have wished! My life turned round in 36 hours! All stressed lifted, faced the problems spoke about them and the StepChange team did the rest! Nothing but gratitude, thanks, and admiration for this wonderful organisation! Never ever let me down! Reviewed on: 8th July 2020

Great service

Really glad I got in touch with step change , the worry of debt can be overwhelming now I’m on the right path and sorting my debt I feel a lot less stress , there service has been a blessing Reviewed on: 8th July 2020

Great company

Great company easy to deal with always willing to help Reviewed on: 8th July 2020

Helped when most needed

After loosing income they made life so much easy taking all the pressure off dealing with the creditors Reviewed on: 8th July 2020

Life savers

Changed my life when I was struggling with huge monthly bills and having a baby on the way Reviewed on: 8th July 2020

expert service

the service has been fantastic so helpful gives clients peace of mind keep up the good work Reviewed on: 8th July 2020

Excellent service quality

Glad to set up my DMP with StepChange through great communication, wonderful customer service and great quality of outcomes, Thanks. Reviewed on: 8th July 2020

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