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StepChange: Debt Management reviews

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4.95
Based on 14,642 reviews, last reviewed 18th Jun 2025
167150% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

They have been very helpful and very understanding. They have been very helpful and very understanding. They helped me get my debt on track to clear it. Reviewed on: 18th June 2025
Jade O's avatar
Jade O

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025
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StepChange Debt Management reviews (14642)

Life saving service

5
I had been struggling financially for quite sometime until I found out about stepchange. They helped me immensely and I can’t thank them enough! Reviewed on: 8th July 2020
Kivlin's avatar
Kivlin

Changed my life

5
I was struggling with debt due to a job loss and unplanned pregnancy and step change literally changed my life and made it so it was affordable for me to live again- not choosing month by month who gets paid and who doesnt. Reviewed on: 8th July 2020
Smtbg's avatar
Smtbg

Amazing help

5
Amazing help got me out of a massive amount of uncertainty and helped me move forward in life. Reviewed on: 8th July 2020
Ben Gregory's avatar
Ben Gregory

Great stuff

5
Very reliable, helpful and good intentions for helping people with debt problems, high recommend Reviewed on: 8th July 2020
Ioan Pirlog 's avatar
Ioan Pirlog

Step change took a huge weight off my shoulders.

5
Step change put my mind at ease from the first phone call right up till the plan was put in place. I didn't have to deal with any of the debtors, which was a big relief they sorted everything out for me, many thanks. Reviewed on: 8th July 2020
Barry Stephens 's avatar
Barry Stephens

OUTSTANDING

5
Excellent customer service always friendly outstanding listening never judged me extremely helpful. A huge huge bolder lifted off my shoulders. Thank you from the bottom of my heart StepChange Reviewed on: 8th July 2020
Lisa G's avatar
Lisa G

Financial hardship

5
Got into difficulty and Step Change helped, excellent advice and service. Reviewed on: 8th July 2020
Tony Smith's avatar
Tony Smith

Support

5
Support Provided during my tough times financially is most appreciated and feel nothing but gratitude to the team at step change. Reviewed on: 8th July 2020
Guru Prasad's avatar
Guru Prasad

Relief someone helped

5
I was at my lowest point and did not know what to do when a friend told me to contact step change, from that point I did not look back, step change worked out how much I needed to pay my creditors and how much I would have left for myself, they stopped all the worrying and sleepless nights that I had, if I needed any help I could just ring and was reassured by the support Reviewed on: 8th July 2020
Amanda Oliver's avatar
Amanda Oliver

Worry free!

5
Professional, helpful customer service Reviewed on: 8th July 2020
David lane's avatar
David lane

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