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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16855 reviews)

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4.92

Based on 16,855 reviews, last reviewed 27th May 2026

102900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking control Having got myself into debt ,the realisation of this was very stressful. Getting in touch with Stepchange was the best thing I could have done. They h... Read more Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16855)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So glad to have Stepchange beside me!

Where to start. Every representative who answers my every call was so helpful, calm and very supportive. They allowed me to be vulnerable, cry my eyes out and gave me an ear to talk about my circumstances unrelated to debt. I’m so happy that I will be supported right up until I’m debt free. One of my favourite charities. Also, the online portal is fab! Easy to use, organised which makes it visually pleasing as well as straightforward. Reviewed on: 18th May 2026

Step change are fantastic and very understanding.

Step change are fantastic and very understanding. I would recommend anyone with financial troubles to contact them Reviewed on: 18th May 2026

Stet Change Saved My Mental Health

When I came to StepChange a few years ago, I was in desperate need of help with my finances. Debt collectors were calling daily, and I didn't know where to turn. I tried using Citizens Advice, but found the process lengthy, requiring multiple visits with a folder full of letters. I discovered StepChange Debt Charity through the MoneySavingExpert website and decided to give them a call. After speaking with a very helpful advisor, I ended the call feeling a real sense of relief, a heavy weight lifted from my shoulders. If your are in a situation with your debts and not sure what to do, I encourage you to call StepChange Debt Charity. Reviewed on: 18th May 2026

Great company would definatly recommend

I. Find the staff fantastic, helpful and very kind. The only problem is how long you have to wait to speak to someone its shocking. They should get something sorted out. Reviewed on: 18th May 2026

StepChange Debt Charity is an excellent organisation...

StepChange Debt Charity is an excellent organisation, and the staff are also very helpful and professional Reviewed on: 18th May 2026

Chelsea10

Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

I recently joined Step Debt Change, and they have he...

I recently joined Step Debt Change, and they have helped me a lot in managing my debts. The team is very supportive, professional, and understanding. They explained everything clearly and helped me feel more in control of my finances. I truly appreciate their guidance and would recommend them to anyone struggling with debt. Reviewed on: 18th May 2026

Non judgemental, easy to talk to

Non judgemental, easy to talk to, I didnt have to feel ashamed anymore, just the facts and the solutions. Emails take a while to be replied to but the phone is always there, not sure where id have been without them, I dread to think. Reviewed on: 18th May 2026

Stepchange has completely changed my life taking awa...

Stepchange has completely changed my life taking away all the pressure of my debts Reviewed on: 18th May 2026

Help needed

From the start of my dilemma they have helped sort my debt into manageable amounts, and always listen with a sympathetic ear Reviewed on: 18th May 2026

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