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StepChange: Debt Management reviews

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4.96
Based on 11,165 reviews, last reviewed 21st Nov 2024
86% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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3%
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Latest highest rating:

5

Stepchange have helped all along with my debts, take... Stepchange have helped all along with my debts, taken all my worries away and i know they are there if i need them, thank you. Reviewed on: 21st November 2024
Joe crowther 's avatar
Joe crowther

Latest lowest rating:

1

Above and beyond help 101% I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with ... Read more Reviewed on: 20th May 2024
Murdo G's avatar
Murdo G
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (11165)

Review of the StepChange, Debt Management:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Professional and compassionate

5
Stepchange have always treated me professionally but with human compassion. Being in debt can make you feel a failure but there has never been any judgement from anyone I have spoken with at Stepchange. They have been a huge help to me when I have been at my lowest. Reviewed on: 30th May 2024
Trish's avatar
Trish

i was scammed, frauded.

5
i owe money to a loan company but i did not borrow it the scammers did it and the police said it was fraud and the bank said it was fraud but the loan company said it was not fraud, i have police fraud phone number and same with my bank but i have to pay a very large sum of money back myself and step change helped me with a debt management plan. Reviewed on: 30th May 2024
Betty M's avatar
Betty M

Lifesavers

5
StepChange have really helped me with managing my debts all in one place, and for free! Whenever I call, I get through to someone lovely, knowledgable and super helpful. Can't reccomend them enough for anyone struggling with debt. Reviewed on: 30th May 2024
Battyechan's avatar
Battyechan

Lifesavers

5
At a time when I was very, very low, StepChange were able to help me in a practical way in dealing with my debts. By producing a doable repayment programme from my personal income & expenditure, StepChange cleared a path for me to see, and believe, that a future for me did indeed exist. Reviewed on: 30th May 2024
Graham's avatar
Graham

After being made redundant, I was desperate for help...

5
After being made redundant, I was desperate for help to sort out debt. I contacted Step Change for support, and they have! I can sleep at night, I'm not dodging the calls or worried about what the postman will bring that day. I am paying off my debts, I have given authority to my partner to help me. All my debts are paid in one payment and Step Change do the rest for free! 100% of the funds I pay go towards paying off my debts. The staff I have spoken to are so professional and yet friendly. At NO time have I felt judged, not once. When I was made redundant during covid, I felt desperate, not knowing where to turn, now I'm settled back in a new job, and the stress of repaying my debts is lifted. I cannot thank all the people from Step Change, who have helped me, enough. Reviewed on: 30th May 2024
Sheldon P's avatar
Sheldon P

Using StepChange has been honestly life changing for me

5
The help I received from StepChange has been honestly life changing. I was in real difficulty with my finances, the situation was getting worse and it was causing me a lot of stress and anxiety. But contacting StepChange helped me get things under control and eased my worries straight away. They are kind, knowledgeable, professional and totally non judgmental. I'm so grateful for their help and ongoing support and would recommend them to anyone struggling with debt. Reviewed on: 29th May 2024
JF's avatar
JF

Step change took our debt and turned it into somethi...

5
Step change took our debt and turned it into something that helped our money factor in everything that needed taking into account as well as managing what we owed. So 'we got this' thanks to their support Reviewed on: 29th May 2024
Kerridwen N's avatar
Kerridwen N

Staff was so friendly and sympathetic and understand...

5
Staff was so friendly and sympathetic and understanding. Feel at ease talking to them rather than feeling anxious Reviewed on: 29th May 2024
Dorota k's avatar
Dorota k

I contacted stepchange when I was struggling to pay...

5
I contacted stepchange when I was struggling to pay debts due to rising costs of today. The online forms were very straightforward and easy enough to complete, it was nice to know someone was there to help if needed with the forms. Once I completed everything asked, I just had to wait. It was around 10 days that I was contacted to say all was set up and when my first payment would be taken. In those 10 days stepchange emailed me and kept me up to date on what they had sent to my creditors. It was so easy from start to having my DMP set up, will definitely recommend to anyone struggling, wish I'd found out about it sooner as I wouldn't have had to struggle for so long. Thank you Reviewed on: 29th May 2024
Kaye 's avatar
Kaye

Stress Buster

5
Stepchange helped immeasurably in relieving the stress being experienced by me & kept creditors reasonably happy. Reviewed on: 29th May 2024
John H's avatar
John H

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