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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very good always there to listen and provid helpp th...

Very good always there to listen and provide help they work hard to find a solution that's doable very understanding and don't judge Reviewed on: 11th June 2026

They are good listeners and so give good advice to y...

They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026

Step change gave me a lot of help & support at a ver...

Step change gave me a lot of help & support at a very stressful time Reviewed on: 11th June 2026

Debt relief

Step change has helped me go from a dark place of despair and feeling trapped to over time, with patience and continuous review, has helped me to reduce my debt from over £12,000 to under £3,000 in around 6 years. It doesn’t happen overnight and needs reviewing annually. But has helped significantly improve credit and reduce debt. Reviewed on: 11th June 2026

life and mental health gurus their expertise not jud...

life and mental health gurus their expertise not judgemental second to none i would recommend anyone experiencing financial debt like i was please please get in touch with them talking to them drains all the worrying thoughts you most certainly have Reviewed on: 11th June 2026

Debt is a hard pill to swallow, Step Change.

Debt is a hard pill to swallow, Step Change. Helped my wife and I see a way forward and we are now in a DMP which is helping to pay off what we owe and we can still live without worrying if we can afford to live. Reviewed on: 11th June 2026

StepChange have been amazing

StepChange have been amazing from enquiring and to helping set up a debt plan to help Reviewed on: 11th June 2026

After weeks of worrying

After weeks of worrying, we approached Step Change, the best decision we made. Very helpful staff, never made to feel awkward with the situation you found yourself in. Definitely recommend Step Change every time 5* Reviewed on: 11th June 2026

Step change has been very helpful with the service t...

Step change has been very helpful with the service that they provide. Reviewed on: 11th June 2026

Getting your life back!

Contacted stepchange after getting myself in a very bad situation with credit card/ loan debt - honestly the best decision I’ve ever made they give you non judgmental advice and quite possibly saved my life. Forever grateful to them. Reviewed on: 11th June 2026

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