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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13221 reviews)

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4.96

Based on 13,221 reviews, last reviewed 24th May 2025

197700% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

excellent knowledgeable staff, there to help and sup... excellent knowledgeable staff, there to help and support when things have gone wrong,they help you get back on your feet.and keep the wolves from bang... Read more Reviewed on: 24th May 2025

Latest lowest rating:

2

Do your own research! Difficult to speak with someone. Products and the consequences of taking out a product not clearly explained. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13221)

Review of the StepChange, Debt Management:

Great help

Helped me made everything a lot easier Reviewed on: 8th July 2020

excellent knowledgeable staff, there to help and sup...

excellent knowledgeable staff, there to help and support when things have gone wrong,they help you get back on your feet.and keep the wolves from banging on your door,excellent service. Reviewed on: 24th May 2025

I have a lot help from stepchange with my debt and t...

I have a lot help from stepchange with my debt and took a lot of pressure off my mind and Mental health Reviewed on: 24th May 2025

Always informative and knowledgeable and giving righ...

Always informative and knowledgeable and giving right advicr Reviewed on: 24th May 2025

Step change at last a way out

Been in serious debt for 10 years , remortgaged twice , bailed in 25 percent of my pensions a few years ago.Could not see a way out , put more on credit cards month on month , finally got to the point that I could not meet the minimum payments . Step changed helped me so much , it's early days but I can now pay everything and actually afford the odd treat for the famlly. Thankyou so much for your help it's a life changing Reviewed on: 24th May 2025

My DMP has made my life so much easier, a weight off...

My DMP has made my life so much easier, a weight off my shoulders and 1 manageable monthly payment Reviewed on: 24th May 2025

I cannot thank them enough.

The service is fantastic, so helpful and not judgemental. They are a life saver and have changed my life. I cannot thank them enough for everything they have done. Reviewed on: 24th May 2025

Best thing I have ever done is contact StepChange

Getting out of debt is really scary finally committing and owning up to how much you owe. You made the process really easy. I put the account number of the debts and the amounts from all the letters i had received. You then asked my spendature then finally a copy of my wage slip. That was it. The whole process and navigation of the website was easy and that was it. You took care of the rest and i pay an affordable direct debit every month and now it is something i don't have to worry about and haven't done for years. Reviewed on: 24th May 2025

I was completely overwhelmed.

I was completely overwhelmed. I was consistently using one credit card to pay the minimum payments on other credit cards. I dreading every piece of mail correspondence and ended up with lots of unopend mail hidden away, I was really panicking about the future. One phone call with the people step change completely changed my position with my finances, I went from spiralling downwards to treading water with my head up with a positive future of one day having no debt, they have helped me budget and are handling all of my creditors. I am just so pleased I made that initial call, yes, my credit rating is shot to pieces but I do not intend to get myself into any more debt anytime soon. Reviewed on: 24th May 2025

I was overwhelmed and drowning.

I was overwhelmed and drowning. One phone call later I slept for the first night in a long time Reviewed on: 24th May 2025

Very Helpful and friendly

I got myself into debt and was struggling to pay it off. Stepchange were very helpful and didn't make me feel bad about not being able to cope Reviewed on: 24th May 2025

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