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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,623 reviews, last reviewed 12th Jun 2026
187500% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026
Graham's avatar
Graham

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18623)

Life saving

5
This company stepped in & made an agreement with my creditors allowing me to breathe & give me my life back Reviewed on: 3rd September 2021
sbgabbidon1@gmail.com's avatar
[email protected]

Excellent

5
Excellent customer service and care. Staff show compassion and care for the customers they help. Reviewed on: 3rd September 2021
Kirsty Barrell's avatar
Kirsty Barrell

Peace of mind

5
After contacting Step change they gave me back my peace of mind and made it possible to move on with my life. Reviewed on: 3rd September 2021
Stephanie Mitchell's avatar
Stephanie Mitchell

The best decision I ever made was to go to Step Change

5
After a financially ruinous divorce I was desolate. Step Change helped me see that dark period of my life through to sunnier times. Reviewed on: 3rd September 2021
James's avatar
James

Really helped me

5
Without these i really wouldnt know what i would of done Reviewed on: 2nd September 2021
Kerry Reeby's avatar
Kerry Reeby

Peace of mind

5
They saved my sanity and supported me at a very low time. Reviewed on: 31st August 2021
Jan Utterson's avatar
Jan Utterson

Amazing company and great service would be lost without them

5
Stepchange literally saved my life, I went from sleepless nights and dreading everyday to being debt free just a few days ago. Would highly recommend, the people are so nice and non judgemental. Reviewed on: 29th August 2021
Megan hammond 's avatar
Megan hammond

They go the extra mile

5
As well as consummate proffesionalism, the staff are ultra friendly and exceedingly helpfull to find the best way forward for me. They make me feel that I am their only client. Reviewed on: 29th August 2021
Annie goulding's avatar
Annie goulding

Very understanding, efficient and professional

5
I have been dealing with stepchange since 2009 and always found the people friendly not judgemental and very professional, without their help I don't know what I would have done, in fact I don't even know how I managed to get into this mess. Stepchange were a life savour, good luck with the award you all deserve recognition Regards Gerry Thomas Reviewed on: 24th August 2021
Gerry thomas's avatar
Gerry thomas

Life saving and supportive

5
I was advised and supported towards managing my finance while clearing my debt with a peace of mind. This helped to regain my life back. Reviewed on: 24th August 2021
Olufemi Karunwi's avatar
Olufemi Karunwi

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