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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

74% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14715)

Changed my life

I was left in an enormous amount of debt following my divorce. I had buried my head in the sand and didn't realise I could get help. Thankfully I contacted stepchange who put everything into perspective, talked to creditors and helped me plan. A couple of years ago it was going to take me over 100 years to pay off my debts. Currently its less than 5 so I feel in control and that life has something to offer. Everyone i spoke to was non judgemental really friendly and helpful. Their advice is practical. Reviewed on: 11th July 2020

Extremely grateful and life changing

Stepchange really Changed my life for the better. All the staff I’ve dealt with were very helpful, understanding and I would recommend stepchange to anyone who is in the position I was. I now live a much better healthier life and can’t thank stepchange enough for all the help and assistance .what a great team who never judge you, but go out of their way to help in every way. I would recommend stepchange to anyone at anytime. Thank you very very much. Well done stepchange. Reviewed on: 11th July 2020

Kind, helpful, professional, understanding

I have a few friends who are on Dmp’s with other companies and when I talk to them about review rime, they dread it as they feel they are being judged. With stepchange, I couldn’t ask for a kinder, more helpful, understand and professional consultant to deal with my account. I am so grateful that I found them and even though I am mostly late on my annual reviews, they go over and above themselves to assist me. I would recommend them, and have done so, to anyone who has debt concerns. Reviewed on: 11th July 2020

Very helpful friendly people

When I was worried about my situation they help me a lot Reviewed on: 11th July 2020

VERY HELPFUL. GOOD ADVICE

STEP CHANGE HAVE HELPED ALL THE WAY, GIVING GOOD ADVICE. STEP CHANGE HAVE GOT US IN CONTROL OF OUR FINANCES & GIVE CONSTANT UPDATES AS TO WHERE WE ARE Reviewed on: 11th July 2020

Excellent service

Very helpful Relieved the stress Reviewed on: 11th July 2020

Truly amazing support!

I have been supported, guided and advised in the best way ever. They have always made me feel at ease with my debt and have always been there for me at times I needed extra support. I’d highly recommend Step Change to anyone who’s looking to become debt free. Reviewed on: 11th July 2020

My experience with Step Change

I found them to be so helpful ,polite and ouldnt do enough for me . I was in a real dilemma and they helped me so much. They had a lovely manner all of the staff I spoke to. I've recommended them to a few people and they can't thank me enough Reviewed on: 11th July 2020

Helpful staff

Helpful staff very supportive and good at providing the best help Reviewed on: 11th July 2020

Light at the end of a very dark tunnel

Without stepchanges help I don't think I'd be here now. Reviewed on: 11th July 2020

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