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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,623 reviews, last reviewed 12th Jun 2026
187500% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026
Graham's avatar
Graham

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18623)

Fabulous service

5
They have changed my life and made it stress free Reviewed on: 23rd August 2021
Claire jm's avatar
Claire jm

Life saver

5
Step change, changed my life ,no more worries about debt as they took all that away from me and dealt with it ,this helped me manage my money better and put my finances in a much better place Reviewed on: 23rd August 2021
Paul Kenny 's avatar
Paul Kenny

Step change really helped me

5
Step change help me to pay my debts by contacting my creditors on my behalf asking them to stop interest and reduce my payments to an amount I could afford so I could repay my debts and now they are almost repaid the future is definitely going to be debt free. I don’t know what I would of done without their help. Reviewed on: 21st August 2021
Karen's avatar
Karen

Lifesavers!!

5
One of the best decisions I ever made was to contact Stepchange to help with managing my debt as I was getting deeper in trouble and stress. It's been years since I started my plan and they continue to always be helpful and kind throughout my personally difficult journey (having debt and then ill health hits that makes it even more harrowing). I do feel that they have saved my life in a sense and I'll always be extremely grateful. Reviewed on: 21st August 2021
EP's avatar
EP

Helped me so much

5
They have been amazing i dont know what i would have done if i did not get the very kind and understanding people who helped me when i rang them up Reviewed on: 21st August 2021
Barbara Cuggy's avatar
Barbara Cuggy

Professional and undetstanding

5
Fantastic people professional, knowledgable , experienced and understanding. Reviewed on: 20th August 2021
David C's avatar
David C

Outstanding Service

5
Step Change “stepped” in and helped me at my lowest point. 27k I owed, I was just ignoring it and really struggling mentally. They sorted me out with a DMP and 3 years later I am now Debt FREE Reviewed on: 19th August 2021
Carl Ball's avatar
Carl Ball

Changed my life

5
Using step change completely changed my way of thinking with regards to money. It gor me our of the hole I had dug myself into over the years. Reviewed on: 17th August 2021
Jjburt's avatar
Jjburt

Life changing help

5
Amazing, non judgmental advice that continues. Reviewed on: 17th August 2021
Clare Swift's avatar
Clare Swift

Fabulous service

5
StepChange changed my life. I could see no way out of my debt situation and had some really dark thoughts. The staff there were so helpful, friendly and non-judgmental and sorted me out a plan to get everything dealt with. I’d recommend them to anyone. Reviewed on: 17th August 2021
Al's avatar
Al

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