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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

amazing! id highly recommend

step change have been amazing at helping me get back on track and sort all of my debts out. every member of the team i have spoken to have been amazing very kind and very patient i would highly recommend, Reviewed on: 17th August 2021

Great service

Fantastic charity offering totally free debt advice and support. Reviewed on: 17th August 2021

Advised me to do an IVA and I ended up in more debt

I was unemployed, 3 children and renting. I now know I qualified for a Dro. My Iva failed and I am now doing a Dro but this should have been the advice in the first place. They didn’t want to know when I asked for help Reviewed on: 17th August 2021

Helped me through the pandemic!

More people need to know how brill this company is they helped me through a difficult time when I couldn’t see any light Reviewed on: 17th August 2021

Very understanding and kind staff

They helped me after I lost my house and was made homeless with 4 kids Reviewed on: 17th August 2021

Stress free

After speaking to Stepchange and starting my debt management plan it has taken all the stress away, 1 simple payment that you can afford each month, they are great to talk to and offer every solution to help you through a bad time Reviewed on: 16th August 2021

Very helpful staff

Easy to talk to and very understanding Reviewed on: 16th August 2021

Wonderful charity

Fantastic help and advice. Excellent customre service. Reviewed on: 16th August 2021

Life saver

So glad I found out about step change . I only have another 12 months left to pay my debts off and I will be debt free. They are always on hand to help with any problems you may have. Couldn't have done without their help . Than you Step Change . Reviewed on: 16th August 2021

Amazing

Non judgemental, knowledgeable, friendly. Without them I can't imagine where we would be today. We would recommend them to anyone struggling with money problems. Reviewed on: 16th August 2021

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