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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

My experience with Step Change

I found them to be so helpful ,polite and ouldnt do enough for me . I was in a real dilemma and they helped me so much. They had a lovely manner all of the staff I spoke to. I've recommended them to a few people and they can't thank me enough Reviewed on: 11th July 2020

Helpful staff

Helpful staff very supportive and good at providing the best help Reviewed on: 11th July 2020

Light at the end of a very dark tunnel

Without stepchanges help I don't think I'd be here now. Reviewed on: 11th July 2020

First class

Saved me a huge amount of heart ache in helping me out of my dept problems and can't thank them enough. Reviewed on: 11th July 2020

Great help

Really helpful after I got made redundant. With continued support Reviewed on: 11th July 2020

Positive valuable and practicable advice in a life of doubt.

My first contact with Step Change gave me hope of a possible future. I understood the language and the need for a full and frank exchange of information regarding my situation. Only an honest and open approach will bring a solution, and a future in which my financial state may be rectified. I would advise all in a similar situation to bring their problems to STEP CHANGE. Then they will begin to put their life back into good order. Reviewed on: 11th July 2020

Helpful, professional and caring

Nothing but positive comments on StepChange, so easy to deal with , always helpful and polite when I have had to contact the. Would highly recommend i you need financial help. Reviewed on: 11th July 2020

4th Emergency Service

These people are real life savers. They have enabled me to sleep at nights and start living my life again. I can’t recommend them highly enough and wish I had contacted them years ago instead of getting more and more in debt and losing weight through worry. Thank you for helping me get back on track. Reviewed on: 11th July 2020

They have helped me all the way so far ,I thoroughly recommend them.

I have a lot of debt and no job and these guys helped me sort out my payments in to a very affordable amount. That gave me peace of mind. Reviewed on: 11th July 2020

Very helpful and friendly when talking to you

Helped me so much with my debts. Put me on a plan that is very manageable to me and always available to speak to with any problems or queries regarding default letters from creditors . So glad I found them. Reviewed on: 11th July 2020

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