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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Amazing charity

just incredible what this charity does. It helps all sorts of people quietly and confidentially and quite literally saves lives. Reviewed on: 11th July 2020

Really helpful

This has changed my life. I really recommend it to anyone. Reviewed on: 11th July 2020

Step change saved me!

The most amazing company ever! They couldn't be more helpful and so friendly, I felt so stressed with my debt and with one phone call they sure made me fee positive and motivated in life again. I thank every team member of step change for what yous have done for me. Reviewed on: 11th July 2020

Very helpful

Gave me all the information support and advice I needed to set up my Debt plan. Reviewed on: 11th July 2020

Helped me through dark times

Didn’t understand the credit system due to asperger’s. They helped me through every step of the way and supported me to paying my debt in manageable ways, while still being able to look forward to the future Reviewed on: 11th July 2020

Brilliant help

They have always been able to help me with my financial situation. Reviewed on: 11th July 2020

Help in my darkest hour

I feel positive about my financial future thanks to step change, they’ve help me so much, not just with my debt but also helped me through with a kind understanding voice at the end of a phone line. Top team Reviewed on: 11th July 2020

Peace of mind

They are all amazing. I slept for the first time in months after speaking with them. Reviewed on: 11th July 2020

Brilliant

Helped me through toughest time of my life and couldn’t be more grateful Reviewed on: 11th July 2020

Fantastic

StepChange have been wonderful in helping me budget and get my future back. There’s no judgment just understanding and thorough advice based on my circumstances Reviewed on: 11th July 2020

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