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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

59% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14715)

Easy process

Every member of the team i have spoken to have been kind and understanding and patient. I originally started trying to sort out my debts with another charity who took months, I’m so pleased Step Change had the online budget calculator for me to fill in in my own time and then when i phoned up they had the information ready to set up my DMP there and then on the phone, simple!! Reviewed on: 11th July 2020

In times of need Step change is key.

I have always found Step Change to be a very helpful service in times of need, dept is not always unavoidable, so to have Step Change is like having a lifeline, never had any issues, always found to be a pleasant encounter. Reviewed on: 11th July 2020

Absolute peace of mind

Took care of me and my financial problems and also very helpful on just a phone call Reviewed on: 11th July 2020

A simple conversation with no judgment changed my life

Taken all on my creditors , working all my finances out with step change, has given me the chance to start again with my financial life.. It was fast easy and a confident conversation I had , and i felt I had hope. In a few years I'll be debt free and its because of these guys . Thank you for changing my life Reviewed on: 11th July 2020

paying of my debts

Was worried about my situation spoke to stepcjhange about my situation they helped me to get myself sorted out cantthank them enough Reviewed on: 11th July 2020

Debt

I found I was in financial difficulty and did not know what to do, I was so worried and upset and happened to stumble over stepchange on the the Internet, it was one of the best phone calls i have made, straight away they took so much pressure of me, they were not judge mental at all, very professional and has answers to my questions, I felt so relieved. They put me on a debt management plan which was there recommendation, I have phoned them several times since when receiving letters from creditors and they always explain and talk me through everything and give me a understanding to what is going on. Such a heavy weight of my shoulders and to think one day I will be debt free. Thankyou stepchange x Reviewed on: 11th July 2020

Easy to use

They have helped myself and my wife in difficult times Reviewed on: 11th July 2020

Step Change helped me to take control of my debts, and to take control of my life again.

I was over £12,000 in debt when I first contacted StepChange. They clearly explained what was possible and what they could do to help me. They explained the choices available to me and helped me choose the right one based on my situation. At the end of my call, I was no longer overwhelmed with worry or fear about how I would be able to manage my debts. I felt at peace, and also felt a sense of relief. They were always compassionate and understanding, and made me feel like I was talking to a friend. Step Change has helped to turn my life around, and I can finally see a light at the end of my tunnel of debt! Thank you so much. Reviewed on: 11th July 2020

Helped my through a very difficult time

Step change has helped me get out of my financial hole and help me rebuild my future. I could not fault them, their process is very straight forward and guide you the whole way through Reviewed on: 11th July 2020

Taken a weight off my mind.

Step change disserve to win, they've taken a weight off my mind. Reviewed on: 11th July 2020

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