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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Amazing Service

Stepchange have been amazing with helping me pay back my debts and organising my spending / budgeting. Over the years it has given me piece of mind and soon I know that I'll be debt-free thanks to Stepchange. I would highly recommend them to anyone. Reviewed on: 3rd September 2021

Very understanding/efficient listened intensely to all my questions

Friendly / understanding company Reviewed on: 3rd September 2021

Simply Amazing

I really don't know what I would have done if it wasn't for Stepchange Debt Charity. They have helped me and my family so much after we lost our income. Very helpful and supportive. Reviewed on: 3rd September 2021

Awesome

Thanks for all the support your staff give Reviewed on: 3rd September 2021

Step up to Step Change

They are always friendly and polite and genuine people. Reviewed on: 3rd September 2021

Great help

After their help a great pressure was lifted of me ! Reviewed on: 3rd September 2021

Thank You

Thank You!!! That’s all what I could say. You help me in most difficult time in my life. Reviewed on: 3rd September 2021

Best helpful team

I was rock bottom in my life , with debt out of control , i needed help and fast and someone to speak and guide me through my problems , they gave me every help along the way, I still have my own problems which is my fault , they gave been there every sec of the way. Big Thank you to the team.. Reviewed on: 3rd September 2021

they are the best

they helped me when i was really struggling and in a difficult time in my life. they made ever with my finances easy Reviewed on: 3rd September 2021

Life saver

Life saver. Helped me manage my debts and i now pay a monthly amount wich goes to all my creditor's. Meaning i can relax and know that my debts are getting paid off. Reviewed on: 3rd September 2021

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