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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Understanding, helpful, caring & approchable

I've been with step change nearly 6 years and very near to coming to the end and soon will be debt free. If it wasn't for step change I don't know what I would've done. They are so helpful and understanding and never once judged me. I would totally recommend step change to whoever is in money trouble, don't feel ashamed your not on your own and step change can help you. Thankyou for all the help you've given me over the last 6 years. Reviewed on: 11th July 2020

Money worry free

Step Change has taken the stress and worry out of my debt repayments Reviewed on: 11th July 2020

Friendly, professional, made a difficult situation easy.

Considering the difficult situation people find themselves when dealing with Stepchange. They put you at ease, made things clear, present option's professionally, highly recommend for those that need these services. Reviewed on: 11th July 2020

Life savers and amazing service

I was drowning in debts and was so depressed. I contacted stepchange on advice of a friend. I've now been with them for over 3 years and they are amazing. They are friendly, helpful and have helped me so much. Very happy and would recommend to anyone who is struggling. Reviewed on: 11th July 2020

Lifesavers!

Step change have help me through the hardest period in my life I am very grateful to them Reviewed on: 11th July 2020

Consistent first class advice and service

Great help in reorganising my debt problems and ongoing support Reviewed on: 11th July 2020

Fantastic helpful and amazing people always there to help you worry less too

I've always had friendly helpful advise from stepchange and the advise works too, they help you worry less and work out tour finances and support plans for you. Thankyou . Reviewed on: 11th July 2020

They listen

I sort help when I was in a bad place they listened and advised me of my options then left me to choose one that was right for my situation they are always available to contact and help me with any problems with reasorsance and guidance Reviewed on: 11th July 2020

just perfect

Step change has helped me through my tough times Reviewed on: 11th July 2020

Amazing company

Literally life changing. I felt so confused and overwhelmed with guilt and threatening letters from company’s. All gone with the help of step change who helped me reorganise my finances and life into one easy affordable payment. All for free and without judgement. Reviewed on: 11th July 2020

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