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StepChange: Debt management reviews

Name: Debt management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

82% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt management reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt management reviews (14715)

mrs

I am very happy with service and staff support and understand is number one Reviewed on: 11th July 2020

Saved me from decades of debt!!!

I got in touch with step change when I realised how much financial difficulty I was in and they offered amazing advice and support, and with their help and support I have managed to get on top of my debts and start working towards a good credit rating. Reviewed on: 11th July 2020

Debt management made reliable and predictable

Well, there is not much to say. My debts appeared insuperable. They are now steadily reducing in a way which has eliminated almost all of the earlier stress. Step Change has helped to make the world seem a more rational place. Sound and regular advice; calm, firm but sympatric guidance. A clear horizon set when indebtedness will have come to an end. Reviewed on: 11th July 2020

Saved me from so much stress

Money worries were making my mental health really bad until I got in touch with stepchange. Quick on the mark, efficient and explained everything so well. Staff are friendly and knowledgeable. If not for stepchange I do think I’d have been in a horrendous place mentally, but now it’s all been sorted I don’t have to worry about letters in the post or phone calls asking for payment. Thank you for helping me get my money life back on track, and for easing my stress! Reviewed on: 11th July 2020

Amazing team

As I. Hard of hearing ,I always ask them to repeat,no problem at all !! Reviewed on: 11th July 2020

Clear advice & trustworthy handling of situation

Was recommended to me when my credit situation spiralled & they have been reliable and steadfast with a payment plan also reviewing regularly to accommodate life changes, they've really helped me through Reviewed on: 11th July 2020

Help given, pressure off!

From my first call to StepChange, I felt like I finally had someone backing me, there when I had questions, and no question was ever a daft question. I had a poorly husband when I first talked to them, and therefore I was the one dealing with it all, but they supported me fully, both with financial advice, and social/home issues. Reviewed on: 11th July 2020

Understanding, helpful, caring & approchable

I've been with step change nearly 6 years and very near to coming to the end and soon will be debt free. If it wasn't for step change I don't know what I would've done. They are so helpful and understanding and never once judged me. I would totally recommend step change to whoever is in money trouble, don't feel ashamed your not on your own and step change can help you. Thankyou for all the help you've given me over the last 6 years. Reviewed on: 11th July 2020

Money worry free

Step Change has taken the stress and worry out of my debt repayments Reviewed on: 11th July 2020

Friendly, professional, made a difficult situation easy.

Considering the difficult situation people find themselves when dealing with Stepchange. They put you at ease, made things clear, present option's professionally, highly recommend for those that need these services. Reviewed on: 11th July 2020

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