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StepChange: Debt Management reviews

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4.95
Based on 13,768 reviews, last reviewed 27th May 2025
250100% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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Latest highest rating:

5

Caring and understanding Every thing was very professionally conducted and with compassion when I was in a very difficult situation. Reviewed on: 27th May 2025
Fred's avatar
Fred

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025
Steven 's avatar
Steven
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13768)

Everyone i have spoken to see kind very helpful and put you at ease and very professional

5
Like above and are really professional don't judge and find them brilliant Reviewed on: 8th July 2020
Linda charlton's avatar
Linda charlton

Super helpful

5
From the start they were informative, helpful and caring of my situation. No judgement was felt at all. Reviewed on: 8th July 2020
Jo Harrison's avatar
Jo Harrison

Outstanding

5
What a superb organisation to put your hope for assistance and to be well informed Reviewed on: 8th July 2020
Buba 's avatar
Buba

Best

5
They have made my life so much more bearable! Reviewed on: 8th July 2020
Tom's avatar
Tom

Life savers

5
Stepchange really did save my life. The debts that were ruling my entire life were causing me untold stress and depression. Contacting Stepchange was one of the best decisions I have ever made. They put my debts into perspective and immediately stopped additional interest mounting up and put everything into one payment that helped put my life back on track and all for free. I cannot speak highly enough of Stepchange and they're always so friendly and helpful. A great charity. Reviewed on: 8th July 2020
Andrew's avatar
Andrew

So helpful so reassuring

5
Helped me through one of the worst times being in debt. Their support and guidance means I will be debt free in 3 more years. Reviewed on: 8th July 2020
Clare's avatar
Clare

Saved my life

5
I was struggling with bills and they helped me Reviewed on: 8th July 2020
Emma Louise Bidmead's avatar
Emma Louise Bidmead

Just amazing

5
No words can sum up my experience with them. They are are part of my life. God bless you all and please reach out to more people please Reviewed on: 8th July 2020
Francis 's avatar
Francis

Really found them to be helpful and I would not hesitate to recommend them to family and friends. My experience with them has been nothing but positive.

5
They managed to find a solution for me to be able to keep my house and prevent my house from being repossessed, after my husband left and had to manage on one salary Reviewed on: 8th July 2020
Constance 's avatar
Constance

A company we can truly rely on

5
I've been on debt management due to the 2008 recession and being widowed early. Stepchange have literally been a lifesaver, teaching me to budget, thereby lightening my financial burdens and allowing me to pay back my commitments at a manageable pace where I can live, bring up child properly and sleep calmly. I finish my debt management in September 2020 and it's all with heartfelt thanks to Stepchange. They are worth their wait in gold and a company we can truly on. Reviewed on: 8th July 2020
Jackie Daniels's avatar
Jackie Daniels

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