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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13900 reviews)

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4.95

Based on 13,900 reviews, last reviewed 31st May 2025

262900% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

informative... Every time I have needed to phone staff have been very informative,respectful and have done everything they can to keep me informed, how to go about t... Read more Reviewed on: 31st May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13900)

Don't hesitate just do it

For years I have been useless with money and always chasing my tail to pay bills. Since I have been with Step Change my life is so much easier. All phone calls and letters from companies I was struggling to pay, have stopped. No interest added to my debts. Finally by December 2021 I will be debt free, and as I can see the end of the tunnel getting closer, the relief is amazing, the staff are very friendly and helpful. I have no problem with recommendation of the service they provide, please be aware that help is available and there is no shame in asking for help, its the first step to a worry free life. Reviewed on: 8th July 2020

Wits End!

I was at my wits end, with no where to turn. Speaking to Step Change was so easy, no judgements just clear advice and support. I wished I’d called them sooner. Definitely sleep better now Reviewed on: 8th July 2020

Lifeline

Stepchange offer a life line for people who are in financial difficulties and cant see a way out. Easy set up process and very helpful professional people to guide you. Reviewed on: 8th July 2020

Always willing to listen

In all the time I have dealt with Stepchange I have always found their advisors fair and reasonable and willing to listen. Everytime I have had a problem it has always been dealt with in a very professional manner with a satisfactory outcome. Reviewed on: 8th July 2020

Fantastic service with compassion/understanding

Stepchange personnel show understanding and compassion - anyone’s circumstances can change and they help you deal with the trauma, helping to minimise the shame you feel. Well done. Reviewed on: 8th July 2020

Caring , Punctual and outstanding in dealing with people.

Ste change continual help and assistance have really helped me during the most difficult times of my life and I believe they did so also to many others Reviewed on: 8th July 2020

Always have an ear to listen

Professionalism, dependable and always willing to help Reviewed on: 8th July 2020

Helpful, understanding and knowledgeable

During a low point in my life step change helped me to put things into perspective and enables me to manage my debts. My health had stopped me from working and the stress and worry was impacting me too. Initially went On line and then spoke to an adviser who really understood my situation. After putting the DMP in place I was able to see a way forward. Since then I have done a couple of reviews and remain on track and able to better manage my debts and stress. Thank you Reviewed on: 8th July 2020

Fantastic

Great service, fast and always kept in mind my requests of ways on contacting me!!! Reviewed on: 8th July 2020

Helped our Mental Health

Step Change helped us manage our debts which aren't huge debts, but still owing money is a worry to us, and we can now pay for the house costs we live in without worrying we will be homeless. I am with Money & Mental Health, Martin Lewis from television part of this, i have told them through research they do which I take part in regularly, how Step Change help us manage our debts for peace of mind, as I am a long term sufferer of poor mental health. Reviewed on: 8th July 2020

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