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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

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4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Sorted my finances

I was in financial difficulty, Step change helped me to manage my finances and satisfied my creditors. Reviewed on: 3rd September 2021

Highly recommend

It was like a weight had been lifted. So helpful and understanding. Don't know what i would have done without them. Reviewed on: 3rd September 2021

Life-changing Service

Step Change helped me to face reality without fear, and get on with my life. Reviewed on: 3rd September 2021

They are great and friendly people, willing to help those in need.

I was in massive debt without knowing what to do, I was recommended stepchange and it changed a dire situation into a manageable one, they talked me through everything and helped me with talking to my debters. Thanks to them I'm still here. Reviewed on: 3rd September 2021

Excellent, truthful and reassuring.

I went through a low in my life and they have and are contributing in rebuilding it, allowing me help when I e needed it the most.. I'm getting there... They are supportive, non judgemental and effective. Can't thank them all at stepchange enough. Reviewed on: 3rd September 2021

Helped me

Stepchange helped me get my finances in order. Reviewed on: 3rd September 2021

Life changing help ....

Step change helped me through a really rough patch. Never judgemental and always a phone call away. Reviewed on: 3rd September 2021

Very good

Understanding and helpful great customer service Reviewed on: 3rd September 2021

Excellent service

When my daughter hit rock bottom StepChange helped me start to rebuild her. Reviewed on: 3rd September 2021

Woodward

Amazing! Don't know what I'd of done without the help from these guys Reviewed on: 3rd September 2021

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