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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Make my life so much easy and stress less

Form first day the been very nice and help me to resolve my problem..the have me help so many way the take all the stress I build up away ....is a very good company is you struggle with debt and also is a free .. Reviewed on: 12th July 2020

Brilliant service

Fantastic charity. Helped me so much through my money worries. Reviewed on: 12th July 2020

Excellent service. Excellent staff. 10/10*****

From first phone call I was relieved the pressure was going to be off. Staff were excellent, every step of the way and helpful in any questions I had. Brilliant. Reviewed on: 12th July 2020

Just the greatest

Always worried and stressed with no sleep chucked into the mix! Step change helped to put this all into perspective while still able to bring the debt down. From helpful and understandable staff to always been there in the times of need. As my title states they are just the greatest and I’m so thankful I found them. Reviewed on: 12th July 2020

Professional help when you really need it

Due to illness got into difficulties step change helped us help ourself Reviewed on: 12th July 2020

A lifesaving service

Professional, friendly, knowledgeable service. Reviewed on: 12th July 2020

The very best advice and help.

I was running out of ideas but Step Change helped me and gave me the chance to sort myself out financially. Reviewed on: 12th July 2020

thank you

very helpul to me and to all have situaton like me thank you so much step change Reviewed on: 12th July 2020

Step change are the best people to speak to for debit advice.

There easy to speak to. Advice I was given was the best decision IV made in a long time and would recommend them to anyone. Reviewed on: 12th July 2020

Fantastic Service

Step change has helped with my financial problems and given me a lifeline. Thank you Reviewed on: 12th July 2020

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