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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13494 reviews)

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4.95

Based on 13,494 reviews, last reviewed 25th May 2025

223800% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent from the very first step made me feel so a... Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13494)

Review of the StepChange, Debt Management:

Good people to have on your side

I have dealt for a good few years and have found Step Change good for professional advice and their friendly approach Reviewed on: 22nd July 2021

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Very helpful staff.

I have found every time I have contacted stepchange they have always been very helpful. Reviewed on: 25th May 2025

My life is back on track, thanks to Step Change!

Step change allowed me to get a grip on my spiralling debt. I was extremely stressed at the thought of sorting it all out, but the phone call was straightforward, although it took time and was in depth, I was so pleased it was finally sorted out. Since then, my yearly review is easy to complete. Thank you Step Change for all your help, you really did change my life. Reviewed on: 25th May 2025

Best support

I was in a difficult situation at the start but the team helped me every step of the way Reviewed on: 25th May 2025

helpful and friendly staff

Step change are always helpful when I phone.it does take a bit of a wait but that is understandable busy the lines are busy.I also emailed them,they answer quickly and efficiently.All staff are friendly and helpful. Reviewed on: 25th May 2025

really helpful and support...

The lady I spoke with was really helpful and supportive, talked me through the process and advised me accordingly. Reviewed on: 25th May 2025

Staff are so helpful.

Staff are so helpful. They're reassuring, empathetic and sympathetic. Reviewed on: 25th May 2025

StepChange saved my life during the Pandemic

Who knew a Pandemic for Covid-19 would happen!? I worked in the Entertainment and Hospitality industry which completely collapsed several times, open, closed, open, closed was going on a lot in 2020 into 2021, I was not eligible for Furlough so was living on Credit Cards thinking it cant last long! How wrong I was! the debts mounted up and no employment on the horizon, finally I turned to StepChange who thankfully helped me contact the companies I was in debt to and helped me make a Debt Management Plan, I am eternally grateful to them, they saved my life I had no idea how to cope and they offered me solutions - I am still paying my debts and will never use a Credit Card again but at least I am on track to a finish date - I am now a Pensioner and dont have good prospects for money, however I am doing my best with the help of StepChange and the good will of the companies that I rose the debts with Reviewed on: 25th May 2025

Stepchange sorted my debts out don’t know were I wou...

Stepchange sorted my debts out don’t know were I would be if it wasn’t for there help Reviewed on: 25th May 2025

Excellent support and friendly agent solved the diff...

Excellent support and friendly agent solved the difficulty I was facing Reviewed on: 25th May 2025

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