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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,602 reviews, last reviewed 10th Jun 2026
186500% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange helped to stop my creditors charging me... StepChange helped to stop my creditors charging me ridiculous interest, which gave me a piece of mind Reviewed on: 10th June 2026
Humphrey's avatar
Humphrey

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18602)

Kind , informative and non judgemental

5
Step change saved my bacon at a very difficult time when I thought I would literally sink not swim. Thank you Reviewed on: 31st July 2021
tweedalek@sky.com's avatar
[email protected]

I've received very good advice x information.

5
Would recommend to any body in financial differculty. Reviewed on: 31st July 2021
Jane Cooke's avatar
Jane Cooke

The right help at the right time

5
My business and personal debts got out of hand when I had an accident and the banks ran up my charges and I had to stop paying my loans and cards for the first time in 30 years . I felt unable to cope and and you gave me the ability to have the dignity to keep going and reassess my abilities to pay and be able to negotiate my future ! Thank you Reviewed on: 31st July 2021
Martin Ector's avatar
Martin Ector

Stepchange saved my life

5
At the toughest time in my life I reached out to Stepchange. They were amazing. Great business, great people Reviewed on: 30th July 2021
Gwyn Thomas's avatar
Gwyn Thomas

Excellent service

5
All round excellent service so easy to access and no stress knowing they manage debts for you staff so helpful and understanding on individual needs Reviewed on: 30th July 2021
Joan Stimpson's avatar
Joan Stimpson

Stepchange

5
Stepchange handled my case very efficiently and effectively making sure all my debts were paid on time ,this made me feel a lot easier knowing my bills were being paid on time.I would wholly recommend for anyone who has incured serious debts. Reviewed on: 30th July 2021
Sharon 's avatar
Sharon

Taken a weight off my mind.

4
everything going smoothly. no complaints. Reviewed on: 30th July 2021
Drin's avatar
Drin

Amazing.

5
I can relax now and not worry about that knock at the door by debt collectors. Reviewed on: 30th July 2021
GhostHaggis's avatar
GhostHaggis

An amazing company that has helped and support us through very difficult times with our dept. management plan

5
Step Change have always been professional and supportive too both my husband and I when we found ourselves deep in dept. and we didn't know where to turn. Step Change are none judgemental and they worked out a plan that was fair too all our creditors. Its no exaggeration to say with their help and support we can now sleep at night. Reviewed on: 29th July 2021
mark swainston's avatar
mark swainston

Professional

5
I’ve been guided by Step Change now for years and nearly complete and debt free. They’ve been an enormous support. Reviewed on: 29th July 2021
Jacqueline Rice's avatar
Jacqueline Rice

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