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StepChange: Debt Management reviews

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4.95
Based on 13,768 reviews, last reviewed 27th May 2025
250100% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Caring and understanding Every thing was very professionally conducted and with compassion when I was in a very difficult situation. Reviewed on: 27th May 2025
Fred's avatar
Fred

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025
Steven 's avatar
Steven
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13768)

So happy with the brilliant service I received

5
They made me feel at ease from day one, every member of staff I have spoken to are so helpful. Well done guys you deserve the award. Reviewed on: 8th July 2020
Julie matejak's avatar
Julie matejak

Excellent advice at all times

5
Whenever I have spoken to Stepchange they have always provided fair and realistic advice. Reviewed on: 8th July 2020
Chris Follett's avatar
Chris Follett

A company that changes lives

5
I was in a lot of debt and could see no way out. I wasn’t sleeping, I was definitely depressed and hiding away from my problems. Thankfully, a friend told me about Stepchange and I got in touch with them. They were so nice and nonjudgmental and helped me get control of my finances. Things are so much better, creditors are being paid and I can look forward to a happier future with my son. Reviewed on: 8th July 2020
Sarah Maynard's avatar
Sarah Maynard

Great, friendly, helpful and reliable service

5
We were in a Dreadful mess and after contacting Stepchange , our problems and worries seemed less. Stepchange took control and helped us to make arrangements with our creditors. Reviewed on: 8th July 2020
Peter's avatar
Peter

Forever grateful

5
I rang stepchange thinking there was no practical way forward but as soon as they answered they seemed to know exactly how I was feeling and couldn’t have been more helpful they sorted everything to an affordable re payment plan and as the title says I’ll be forever grateful to them Reviewed on: 8th July 2020
Terry's avatar
Terry

Great service

5
Step Change has taken away the stress I had about being in debt. They have helped me to consolidate all my debts and pay one monthly payment that’s affordable for me. No more phone calls and letters demanding money. Life changing service. Reviewed on: 8th July 2020
Rachael Boddy's avatar
Rachael Boddy

Good people

5
Good people bbbhbbbbbbbhhhhhhhhbhbbhhhnjjj Reviewed on: 8th July 2020
Gregory Dean's avatar
Gregory Dean

Absolute life saver.....

5
With everything getting on top of me I didn't know where to turn to I simply buried my head in the sand.Then one simple phone call changed everything,helping me get a foothold on things,all the questions I needed were answered and the help is always there and for that I will always grateful... Reviewed on: 8th July 2020
A mac's avatar
A mac

Help when I needed it

5
Easy to use, helpful, and sorted things for me Reviewed on: 8th July 2020
Paul's avatar
Paul

The Best

5
Stepchange stopped me from total despair ,I was contemplating dire things!! They gave me hope! I have been with them throughout by debts and they are always very professional, friendly and helpful! For anyone who is struggling financially I would recommend Stepchange as the people to go to! They are the Best! Reviewed on: 8th July 2020
David Gill's avatar
David Gill

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