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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13757 reviews)

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4.95

Based on 13,757 reviews, last reviewed 27th May 2025

249000% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and helpful The staff are very friendly and helpful Reviewed on: 27th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13757)

Friendly staff and always there to help you!

Very helpful staff with very good advice always! Reviewed on: 8th July 2020

The best ever

The very best ever - they have sure saved more lives than the NHS Reviewed on: 8th July 2020

Customer service

They have always helped me to work an affordable plan that suits me. Reviewed on: 8th July 2020

Crisis Averted

A few years ago I was having a debt crisis. I had "maxed out" on a number of credit cards and my bank overdraft. StepChange provided very helpful advice and dealt with my creditors in a professional manner, thereby releaving a great deal of stress from my wife and I. Reviewed on: 8th July 2020

Happy

They were very helpful with my problems, a great weight was lifted Reviewed on: 8th July 2020

You want to see the end of your debts- Call Stepchange!

One of my relatives had dealt their debts with Stepchange so after a breakdown and getting into bad debt with credit cards and catalogues, I plucked up the courage to call Stepchange. Not only were they understanding but after filling in a form to say which debts were with who, they have compiled a manageable repayment that I pay every month. They have dealt with the companies concerned and even after I put the phone down the first time I spoke to them on the phone, I felt an enormous sense of relief that I would be able to pay off my debts and although it was going to be a long tunnel, there was light at the end! I have changed the repayment rate once as I was finding that some of my bills had gone up and they were so good about that too. I get monthly statements of how Im doing and I will be Debt free in about 6-8 years! This would not have been possible without Stepchange and I would like so say THANK YOU! Reviewed on: 8th July 2020

I have been with step Change for long time. They have helped me sort my finances out and now I am in control of my financed

I would recommend this service to everyone I know I fact I have done so and they too are very happy with them. I have got so much support and help from Step Change staff.i can not thank them enough for all their help and patience and understanding my situation. Thank u Dtep Change staff. Reviewed on: 8th July 2020

Excellent service

They are very helpful. I always recommended my friend and others. Reviewed on: 8th July 2020

The Lifesaver

The real helping hand in difficult financial situations. Reviewed on: 8th July 2020

Stepchange changed my life

When you get yourself stuck in dark deep hole, you don't know who to turn too, hiding debt from family and friends through shame. Having a company like stepchange, lifted a huge weight from my shoulders and allowed me to recently clear all debt, and it's be a tough road and sometimes wasn't able to even meet my monthly payments, they never judged just advised, which got me right back on track, so I thank this free company and the staff that all work there, for helpinge change my life and turn it around. Reviewed on: 8th July 2020

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