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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Excellent customer.service

During the difficult time faced with mounting debt Step Change not only providing solutions but also the customer service enabling me to take back control. Reviewed on: 9th July 2020

Feeling normal again

Stepchange has made me feel normal again . It has helped me slowly start to clear my debts without the worry of a debt collector banging on my door and without me having to deal with my creditors directly because they do that for you. The staff at stepchange are understanding and caring . They totally understand that life and finances are always changing. So they are flexible and able to make sure you can afford the monthly payments before it is agreed . I have had the best experience of stepchange so far and I am truly thankful for all they have done to help me live my life without fear . I would totally recommend Stepchange to everyone who has debt to be cleared . Reviewed on: 9th July 2020

Sanity Saving Service

What a very helpful, knowledgeable & professional service these people provide. To call Step Change, full of worry and not know where to turn, they help bring you down and guide you in the right direction. They deserve all the accolades that come their way. Reviewed on: 9th July 2020

Lifesavers

StepChange was there for me during one of the most difficult times of my life. They were and are extremely helpful and understanding and have never made me feel embarrassed about needing help. I can honestly say that I would not still be around without them! Reviewed on: 9th July 2020

Excellent company

I had £26000 of debt as I had credit cards & took them to the limit after the death of my Mother to made me feel I bought new things on credit cards.After I took them to the limit I contacted Stepchange it was the best thing I did I was put on an affordable plan ,I have paid over £5000 off and can see a light at the end of a long tunnel.Thank you Stepchange. Reviewed on: 9th July 2020

A lifeline for me

Didnt get into debt lightly Ex a alcoholic.... put 2nd charge on house. He got sheltered acc.... i moved back in... i didnt want easy way out... as in bankruptcy.... step change... set it all up.... I'd of crumbled more if had to deal with being hounded by banks.. wholly recommend to anyone struggling Reviewed on: 9th July 2020

Lifesaving help

I cannot express what a difference Stepchange made to my life, they provided light at the end of a long dark tunnel and gave me a solution that I could manage going forward, am so grateful Reviewed on: 9th July 2020

From ultimate depression to some peace

Due to various problems I amassed a lot of debt on credit cards to the point that getting behind increased payments to these credit cards that took almost all of my state pension. I have never know such worry and did not know where or who to turn to. I searched the web for solution and at the same time my wife found an advert for Step Change. I contacted them with much fear. From the onset their staff controlled my fears and most importantly they were never judgemental. We discussed various options and when decided upon one they immediately guided me to get together all bill payments, creditors Totals and bank statements. Thereafter we agreed upon a budget topic by topic, submitted it to creditors etc for approval. When it was approved I have never felt soo relieved as at 74 the stress was taking its toll. Without any hesitation I would urge those who find themselves in financial troubles to contact Step Change as soon as possible. They are just a phone call away to discus problems and help as needed.Thank you Step Change you gave my wife and I part of our life back. Reviewed on: 9th July 2020

Helpful

When I contacted Stepchange I didn't know what to expect but I neednt have been worried. The members of staff I have spoken to have always been so helpful and friendly. I cannot fault there professionalism. I would recommend this company to anyone. Reviewed on: 9th July 2020

Excellent service!

I was so stressed , I didn’t know which way to turn. I phoned step change and within half an hour everything was sorted. That night was the first time I slept properly in weeks. Reviewed on: 9th July 2020

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