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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Brilliant!

Caring and non judgemental, I'm so grateful I forced myself to speak with them. They are a lifeline. Keep up the good work you do Stepchange. Reviewed on: 9th July 2020

Very good service

Very good and helped me alot would recommend them to anyone if needed help. Reviewed on: 9th July 2020

Supportive non judgemental

I can't thank Stepchange for the support advise and not judging me for the errors I have made with money due to a nasty divorce. They are amazingbthey have made me get on the right track again thank you x Reviewed on: 9th July 2020

Lighthouse in the storm

Everyone I have spoken too have gone above and beyond in their job to make me feel I’m not alone and have guided me every step of the way through my personal storm a beacon of light guiding me in the right direction thank you Step Change Reviewed on: 9th July 2020

Helpful and caring

Flexible, caring and thorough in assessing and implementation. Would recommend if you are worried about debts, they really help to put things in perspective. Reviewed on: 9th July 2020

Live and Let Live

Having been with Stepchange for a while now, the quality of responses to enquiries is tireless and always polite, enthusiastic and knowledgeable, always wanting to do their best for the client. Reviewed on: 9th July 2020

Amazing Debt management Company

Affordable monthly payment which is distributed to the creditors completely without any cost Reviewed on: 9th July 2020

Fantastic organisation

If it wasn’t Stepchange I would have stragle to pay my bills but because of you I can control my finances much better and hopefully near future I will clear all my depth Reviewed on: 9th July 2020

Mrs.

They have helped me sort my debt management Reviewed on: 9th July 2020

Life saver

Step change have been our life line so helpful and understanding. Reviewed on: 9th July 2020

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