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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,601 reviews, last reviewed 10th Jun 2026
186450% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026
Laura W's avatar
Laura W

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18601)

Excellent Company

5
Step Change are fantastic and saved us from financial hardship/ruin Non judgmental and wonderful listeners Thank You! Reviewed on: 28th July 2021
Thomas Ruane's avatar
Thomas Ruane

IM VERY SATISFIED WITH THEM

4
MY MONEY PROBLEMS WERE SORTED OUT WITH THEM WITH NO FUSS OR BOTHER IT ALL WENT VERY SMOOTHLY GREAT COMPANY. Reviewed on: 28th July 2021
JOHN BUTLER's avatar
JOHN BUTLER

Debt angels

5
Helped me so much , thank you stepchange. Reviewed on: 28th July 2021
Mary Nadeem's avatar
Mary Nadeem

great service

5
they are very helpful and non judgemental. It is very easy to do as they talk you though every step and you make payments to suit you. They make sure they cover all your outgoings and work out what you have left and make offers to companies on your behalf. Reviewed on: 28th July 2021
Tina Turner's avatar
Tina Turner

Amazing Company

5
Saved my life and was there when I needed them the most Reviewed on: 28th July 2021
Hashim Ruan's avatar
Hashim Ruan

Stepchange

5
Absolutely brilliant customer service they are very understanding really helped me through all the way keep you up to date with your plan just want to say thank you for all the help stepchange as given me thanks sharron klak Reviewed on: 28th July 2021
Sharron klak's avatar
Sharron klak

Very helpful

5
I had support from the beginning to the end. The staff is helpful and understanding. I totally recommend. Reviewed on: 28th July 2021
Maier Diana's avatar
Maier Diana

Load off my shoulders

5
Step Change took all my worries away and planned everything for me. They are so easy to deal with and handled all my debt problems in a friendly and totally professional and non-judgemental way. Reviewed on: 27th July 2021
Andrew Fendick's avatar
Andrew Fendick

Excellent service

5
I can now sleep and not worry it has given me control of my finances Reviewed on: 27th July 2021
C's avatar
C

Step Change Changes Lives

5
One call to Step Change makes the difference to change lives. Reviewed on: 27th July 2021
Alison Sutcliffe 's avatar
Alison Sutcliffe

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