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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Wonderful

I was in financial trouble due to cancer and losing income. These people made it easy to take charge of my debts in a way I could afford and took away much stress from my Overall situation Reviewed on: 9th July 2020

Absolutely fantastic debt management charity

Four years ago I was in financial turmoil, had no idea what I was going to do plus being homeless. I found StepChange and never looked back since. incredibly helpful In all aspects highly recommended, so much so I’m near the end of my debt management plan. StepChange gets my vote. Reviewed on: 9th July 2020

The Best

Stepchange can change your life and ease your financial worries within minutes, as long as you follow their excellent advice. The best company for debt problems Reviewed on: 9th July 2020

Most helpful service

Feel very confident using step change, great relief that I am now on track with my finance, I s wish I did this sooner, very friendly staff and very helpful. I wouldn't choose anyone else. . Very easy to set up and affordable. I now sleep peacefully at night, Thankyou Reviewed on: 9th July 2020

Amazing people, life savers.

Got myself into financial difficulty. Reached out for help when things got out of control and I could not manage by myself. I was drowning. So thankful to Stepchange for getting me back on track. Reviewed on: 9th July 2020

Stepchange Angels

Stepchange are an amazing charity! They helped me so much when I was so depressed & worried about my finances! They made everything so simple. For the first time in months, I finally saw the light at the end of the tunnel! I honestly don’t know what I would have done without them, I might not have even been here.. that’s how bad it was getting. Thank you so much for all your help and your staff are wonderful people. Reviewed on: 9th July 2020

Amazing

The staff were amazing, reassuring, thorough, kind. Listened to me cry. Sorted everything out for me. Was amazing Custer service. Reviewed on: 9th July 2020

Debt Angels

What can you say about a group of people who unburden you of that pressing weight upon your shoulders that has been dragging you down.Invaluable and appreciated are two words that spring to mind!But there's plenty more that could start to describe the positive effect that these good folk have upon troubled lives Reviewed on: 9th July 2020

Amazing!!

Step Change are incredibly understanding to their customers needs. You have made my current situation less stressful and for that I’m extremely grateful!! I applaud Step Change. Reviewed on: 9th July 2020

Step Change helped me when I needed it most

Following the sudden death of my partner I was left with considerable debt. Step change took over and I was able to set up a debt management plan. They liaised with my creditors and supported me throughout the process. Reviewed on: 9th July 2020

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