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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,600 reviews, last reviewed 10th Jun 2026
186400% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

An amount was set that i could afford my debts and t... An amount was set that i could afford my debts and the interest stopped so everything I osid came off the debt. Took a while to clear but gave me peac... Read more Reviewed on: 10th June 2026
Sue m's avatar
Sue m

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18600)

Very polite and helpful

5
As I was concerned about my debt getting out of control they were able to negotiate with my creditors and put me on an affordable payment plan. That's was truly a relief. Thank you stepchage. Reviewed on: 27th July 2021
Narendra Vaghela's avatar
Narendra Vaghela

Step change

5
Step change is an amazing firm they help you out especially if you're at rock bottom they helped me before my mental health issues got any worse I would definitely recommend them to anyone Reviewed on: 27th July 2021
Sharron Stevenson's avatar
Sharron Stevenson

Brilliant

5
Very helpfull and has help me get on the right track Reviewed on: 27th July 2021
Gaynor Daly's avatar
Gaynor Daly

Fantastic Service

5
I have been using the service since 2017, and I always appreciate the fact that when I do call the staff are not only friendly but absolutely understand and can sympathise with my situation and advise me accordingly. It really helps as we are go through challenging times so its great to know that this service is available . Reviewed on: 27th July 2021
Nat's avatar
Nat

So easy ..

5
So easy to talk to, set up and take the strain. Reviewed on: 27th July 2021
April Ward's avatar
April Ward

Turned my life around

5
From the moment I contacted Stepchange, I have felt like my future could be positive and didn't see just endless years pf debt ahead of me. I feel there's real hope that me and my young family will one day be able to live debt free. Reviewed on: 27th July 2021
Lucy Collins's avatar
Lucy Collins

Professional Service

5
I found that all of the representative of Stepchange were extremely professional but above all, courteous and sympathetic Reviewed on: 27th July 2021
Rob Lewis's avatar
Rob Lewis

Understanding

5
The staff is understanding and helpful. Reviewed on: 27th July 2021
Carol Kerr's avatar
Carol Kerr

Superb professional service!

5
Friendly,consoling,non judgemental,excellent and invaluable just when needed. Reviewed on: 27th July 2021
Robert Palmer's avatar
Robert Palmer

Changed my life

5
After many years of making minimum payment on credit cards, never making a whole in the debt and suffering years of worry and sleepless nights. I contacted them, they were so helpful and didn't make me feel ashamed. I just wish I had swallowed my pride years ago, I would probably have been debt free by now. Anyone out there who is really struggling with debt, contact them now, they are life changers. Reviewed on: 27th July 2021
Wendy Wilson's avatar
Wendy Wilson

Review StepChange: Debt advice now

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