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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,600 reviews, last reviewed 10th Jun 2026
186400% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

An amount was set that i could afford my debts and t... An amount was set that i could afford my debts and the interest stopped so everything I osid came off the debt. Took a while to clear but gave me peac... Read more Reviewed on: 10th June 2026
Sue m's avatar
Sue m

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18600)

Life saving

5
They are always very friendly and helpful when ever I ring up to query or advice and very understanding because of the predicament you are in couldn’t recommend them enough Reviewed on: 27th July 2021
Richard Browne's avatar
Richard Browne

The help i needed at the time i needed it

5
step change helped when i needed it the most, with help at every step of the process Reviewed on: 27th July 2021
Toni Buchan's avatar
Toni Buchan

Amazing help and service

5
Step change were there for me when I hit rock bottom. Simple to use, friendly, great service, very helpful and above all life-changing. My only regret is that I didn't find this help years before. Reviewed on: 27th July 2021
Chris's avatar
Chris

Excellent from Start to Finish.

5
From the very first day of my involvement with Step Change I have experienced nothing but the very best standards of communication, understanding and professional advice from a very pleasant, knowledgeable and efficient team of people, to all of whom one can only say a big thank you. Reviewed on: 27th July 2021
Anthony Cedric Thomas's avatar
Anthony Cedric Thomas

Understanding, professional

5
Has taken away a lot of the hassle and stress of managing my outstanding debts and enabled me to “breathe” more comfortably and live a more natural existence whilst still servicing my creditors. Reviewed on: 27th July 2021
Neil Farrimond 's avatar
Neil Farrimond

Excellent plan of action to help solve my debts/finances

5
I got into financial difficulties due to illness and personal circumstances a few years ago.I contacted Stepchange Debt Charity who were very caring,extremely helpful and professional in sorting an affordable repayment plan. Also,most importantly giving me peace of mind and reassurance. Reviewed on: 27th July 2021
Donald Thomson's avatar
Donald Thomson

stepchange

5
They were very good and we are glad they were able to help us Reviewed on: 27th July 2021
Christine Reeve's avatar
Christine Reeve

An excellent service

5
Very helpful, quick and efficient. Everything was done online and sorted within 24 hours giving me peace of mind at a stressful time. Reviewed on: 27th July 2021
Shari's avatar
Shari

Great service

5
gave me a lifeline when dealing with my debt i think the work they do is amazing Reviewed on: 27th July 2021
Jason's avatar
Jason

Excellent service

5
My experience with Stepchange is overwhelming. Staff are very sympathetic and caring, always friendly and helpful. Reviewed on: 27th July 2021
Bernadette Patrice's avatar
Bernadette Patrice

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