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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Excellent service

very polite a.staff.very professional and quick solutions. Reviewed on: 9th July 2020

Very helpful

I was in a whole heap of debt and being a proud man tried to find a solution to the problem. Thus failed miserably, plummeting further into debt. I searched a number of credit agencies and upon speaking to the bank, etc they all gave the thumbs up to Stepchange. It's the best thing I've ever done. Can't fault them for the help and support when needed. Reviewed on: 9th July 2020

Quick and easy.

Step Change keep you up-to-date on all aspects of your account. Easy to contact and are always answers your inquiries. Reviewed on: 9th July 2020

Understanding

They saved my life, literally. Explained everything in simple terms. Very approachable and was at ease asking questions Reviewed on: 9th July 2020

Life savers

I didn't know which other corner I could turn to after my debts spiraled out of control but stepchange has been such a great help to me in getting my life back on track Reviewed on: 9th July 2020

Saved me so much stress and anxiety

These guys deliver such a fantastic service. Are always so helpful when you need to call. They offer fantastic advice and help. And have helped me get through my financial worries. Only a little under a year and I will be dept free. Can’t recommend this service enough. Reviewed on: 9th July 2020

Very, Very helpful and the people are willing to go the extra mile for you.

A great weight was lifted from my shoulders, cannot do enough to give you peace of mind. Reviewed on: 9th July 2020

Excellent

Trust worthy and love there service,helpful Reviewed on: 9th July 2020

Life Savers

Having had a life changing experience my financial situation was not sustainable. Having help from Step Change put me firmly back on the right track. Reviewed on: 9th July 2020

Been a life saver

Without Step Change I would have been bankrupt by now. Thank you for your professional service. Reviewed on: 9th July 2020

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