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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Definitley

Very helpful.stopoed interest on my debts,contacted all debtors. Reviewed on: 9th July 2020

Helping me out in difficult times

Helping me out with all my probelms Reviewed on: 9th July 2020

Brilliant stress reduction

Life is already strsssful and with debts on top can be so overwhelming. Stepchange provided such guidance and assistance i wouldn't have coped without them. Reviewed on: 9th July 2020

With a little help from your friends

As mentioned scary and unsure times. When has a friend ever been needed more ? Stepchange may have change in the name but their help and kindness never changes. Thank you. Reviewed on: 9th July 2020

Invaluable help and support.

I was experiencing domestic abuse and this lead to me getting into debt. Step Change were so supportive and helped me figure out how I could start replaying my debts and they took such a huge weight off of my shoulders. I can not praise them enough. They are incredible. Reviewed on: 9th July 2020

Stressless interaction.

Excellent service to alleviate the fear of unknown due to indebtedness. Reviewed on: 9th July 2020

Amazing!!

Step Change listen, support and give peace of mind. They have literally helped to change my life! Thank you. Reviewed on: 9th July 2020

Back from the brink

When I first contacted Stepchange I was a complete mess both monetary and mentally. Thank goodness for their patience and understanding. It doesn’t matter who I speak to as I always get the same help and reassurance. I think we would have ended up homeless without them and I now have a date that I will be debt free. I feel I am able to breath again and sometimes even laugh. Thank you for saving me, Stepchange Reviewed on: 9th July 2020

Take over of financial worries

from the advent of Step Change listening and understanding my worries and problems, they were able organise my problems and organise my affairs for me, with my creditors. At my age of 87 this a considerable relieve. Reviewed on: 9th July 2020

Excellent service

If you are struggling with your finances I would recommend Step Change all day long. They helped me and there was no charge. Very quick to respond and very professional. Thank you Reviewed on: 9th July 2020

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