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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,599 reviews, last reviewed 10th Jun 2026
186350% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Invaluable help and advice. I was looking for some advice about my debt situation and decided to contact StepChange after talking to Citizens Advice and reading reviews from othe... Read more Reviewed on: 10th June 2026
HilC's avatar
HilC

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18599)

Stress levels dropped after contacting StepChange

5
StepChange was like a breathe of fresh air at the hottest and stickiest financial time of my life. Their advice and knowledge to help me through gave me the confidence and peace of mind I needed in equal measure. Avoid the scammers and the sharks out to fleece the unsuspecting and vulnerable offering snake oil. StepChange for me are the only people you can trust in a time of true financial difficulty. The advisors are very understanding and it is a pressure free process. Nobody or no organisation is perfect but StepChange is about as close ad it gets. Reviewed on: 27th July 2021
Craiglls's avatar
Craiglls

Recommended Service

5
Provided support withi debt management. Process very quick and stress free which is what I needed at the time. I'm now almost debt free thanks to Stepchange. Reviewed on: 27th July 2021
P B's avatar
P B

Helpful, easy to use, took a huge weight off my shoulders, I can now plan my future finances

5
Very straight forward and took away the embarrassment of having to call and explain my situation with my creditors Reviewed on: 27th July 2021
Warren Adams's avatar
Warren Adams

A life saver

5
I didn’t know where to go or what to do when I lost my job and had a mountain of debt but after finding StepChange they took the worry away from me in trying to sort out my situation and are always helpful and put me at ease when I contact them and hopefully with their help I can look forward to a debt free retirement. A big Thankyou StepChange Reviewed on: 26th July 2021
Margaret medland's avatar
Margaret medland

Friendly professional help

5
Friendly, professional non judgemental help at a really difficult time financially in my life. Easy to talk to and answer any queries that I had. Easy to manage my debt management plan by means of online tools. They also deal with my creditors on my behalf. Five star service all round. Reviewed on: 26th July 2021
Mark Davies's avatar
Mark Davies

Efficient, Organised, and fair.

4
Very well organised, skills and fair. They have solve my debts through debt plan with a monthly affordable payments. I am very happy and relax. Reviewed on: 26th July 2021
Alamgir Choudhury's avatar
Alamgir Choudhury

On the whole very helpful

4
We have had some very helpful and supportive advisers in general Reviewed on: 26th July 2021
Anthony D Plowright's avatar
Anthony D Plowright

Their helpful service has No challenger.They are excellent.

5
They helped me with my debt when I thought there was no way out. Reviewed on: 26th July 2021
Emmanuel Koranteng's avatar
Emmanuel Koranteng

Help where needed most

5
The staff at Stepchange are excellent. They are kind, friendly, easy to talk to and very reassuring. They explain and go through everything, making sure you understand. The emails are as caring as they are. I can't express how important they have been to me. Reviewed on: 26th July 2021
Margaret Morgan 's avatar
Margaret Morgan

Supportive and reassuring

5
Stepchange have looked after me so well and taken all of the anxiety out of paying my debts. They’re supportive and reassuring every time I contact them. I’m much less anxious about my debts since contacting them Reviewed on: 26th July 2021
Gin's avatar
Gin

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