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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Simply the best

Great service no hassle and sorted everything perfectly lifted weight of world of my shoulders Reviewed on: 9th July 2020

Life changing

When life takes a turn not your way and you did cause the reason for you not being able to pay your debt. Step Changes was there to help me. Thank you Reviewed on: 9th July 2020

Miss

2 year ago I was about to run mad. Watching my account when there was no enough money to pay all my out going. I spent time talking to my bank thinking that as they have my record I never failed to pay my loan before they will be of help. They wasted my time they never help. Until when I turned to stepchange, they were very helpful and supportive. After they calculations, what I had to pay back towards all my debits was little than what I was offering my bank. To be honest now I am trying to stand back on my feet. Thanks to stepchange Reviewed on: 9th July 2020

Friendly, helpful & fantastic all round debt support

Sensitive, patient and really helpful debt support, from budgeting to liaising with our creditors nothing has been too much trouble. Every member of staff has been really efficient and offered brilliant advice, really helped get my family back on financial track. Reviewed on: 9th July 2020

Weight off my shoulders

I would recommend Step Change to anyone in similar situation to me Following the lost of my last husband. Debts got out of hand at a time I needed him most to talk too. They listen that all I needed and recommended a solution. Being working with them for two years friendly and approachable, never looked back. Reviewed on: 9th July 2020

very helpful, customer focused

They've been very helpful for several years, very customer focused and understanding Reviewed on: 9th July 2020

Life Savers :)

They literally saved my life :) I would not have been able to continue without the help and support of step change Reviewed on: 9th July 2020

Excellent service and advice

excellent advice and help with my debts. Reviewed on: 9th July 2020

Amazing people

Nothing is a problem for them they can sort out everything Reviewed on: 9th July 2020

Reliable, friendly service

They have been amazing , really helpful, very friendly Reviewed on: 9th July 2020

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