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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,598 reviews, last reviewed 10th Jun 2026
186300% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026
Dawn o's avatar
Dawn o

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18598)

Life changing

5
The help and support was life changing. The staff were friendly, efficient and non judgemental. It was a huge relief to talk to them. Reviewed on: 26th July 2021
Prefer not to publish's avatar
Prefer not to publish

Dmp

5
Went on a dmp with Stepchange and their services have been great they make it easy to go debt free and I can always talk to their customer services if I have a query , so far I have halved my debt in just under a year , looking forward to being debt free thanks to Stepchange!!! Reviewed on: 26th July 2021
Lucy8751's avatar
Lucy8751

Turned my life around

5
Step change have been so helpful and every problem I have had has been resolved with patience and understanding Reviewed on: 26th July 2021
Colin Morgan 's avatar
Colin Morgan

Excellent service

5
I would recommend stepchange to anyone the staff are very friendly and helpful. Reviewed on: 26th July 2021
Yvonne Leigh's avatar
Yvonne Leigh

A Great Charity

5
We were in a desparate situation and through the expertise and kindness of this team we were given peace of mind and help that has changed our lives. They gave us a working solution to continue to pay our debts but also our regular bills and put food on the table. Would recommend stepchange charity to anyone who needs help with their debt problems. Many thanks StepChange Reviewed on: 26th July 2021
Dorcas Coggins's avatar
Dorcas Coggins

Informative and helpful

5
Helped me manage a realistic repayment plan. Kind and understanding. Would recommend anyone having financial issues to get in touch with Stepchange. Took a great weight off my shoulders and I am so grateful for their support. Reviewed on: 26th July 2021
Vicki's avatar
Vicki

great service really helpfull

5
stepchange can really help you and they explain everything really well and put your mind at ease Reviewed on: 26th July 2021
Simon N'Dure's avatar
Simon N'Dure

Very helpful and knowledgeable.

5
Customer service always very good Reviewed on: 26th July 2021
Derek's avatar
Derek

Step Change Are Amazing

5
Step Change got me out of the clouds and back into the world. I was a victim of fraud and got swindled out of a lot of money. If it was not for Step Change i don’t know where I’d be now. Thank you so much. Steve Richards Reviewed on: 26th July 2021
Steve Richards 's avatar
Steve Richards

they helped me sort out my money

5
i didn't know where to go & what to do they sorted everything out for me Reviewed on: 26th July 2021
Sheena Hughes's avatar
Sheena Hughes

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