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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Extremely helpfull

From the first time i got in touch with them they where excellent and extremely helpful.All the company's i had to get in touch with all said the same about them and did not have a problem with me using them Reviewed on: 9th July 2020

Helped in very difficult times

Step change have staff available who are willing to help and are committed to being non-judgmental in their approach, which makes dealings so much easier. Reviewed on: 9th July 2020

A Big Relieve

When Step Change advices me about dealing with my debts and continued support it was weight of my mind Reviewed on: 9th July 2020

A life saver

A helpful experience that was easy to use Reviewed on: 9th July 2020

Friendly professional company

I have been in contact with this company for a bit now they are very professional yet friendly dealing with my debts reassuring and informative such a great service to be able use Reviewed on: 9th July 2020

Excellent helpfully

I’m less stressed and worried and now feel happy help us thank to Step Change Reviewed on: 9th July 2020

High recommended

They are very good and great help to whatever you ask them and respond quickly to your requests and help solve your debts Reviewed on: 9th July 2020

Excellent service

You think you have reached the end with no where to turn & Stepchange staff take that financial worry off your hands and mediate with the creditors to agree a payment plan and stop interest. They send regular emails and you know exactly where you are when you log into your online account. Reviewed on: 9th July 2020

Helped me a lot

step change has helped me a lot, and I have been very grateful for thier services Reviewed on: 9th July 2020

It has put my mind at ease monthly payments for all debts put together at a reasonable monthly amountt

Piece if mind and no more worry about how i was paying off my debt.it was a God send for me . Reviewed on: 9th July 2020

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