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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

a wonderful service they really helped in time of need

good service when i thought there was no way out of debtthey were there for me Reviewed on: 29th July 2021

HELPFUL & UNDERSTANDING IN TIMES OF DISTRESS & DIFFICULTY

I HAD TO CONTACT THEM AFTER BEING HASSLED BY A CREDIT CARD COMPANY RE MY "PERSISTANT DEBT" AND THEY PUT ME AT EASE, HELPED ME AND TOOK TIME TO EXPLAIN WHAT WOULD HAPPEN AND HOW THEY COULD HELP. Reviewed on: 29th July 2021

Compassionate service

Everyone at Step Change is patient and caring in their advice. They help alleviate the stress of debt management. Reviewed on: 29th July 2021

Step Change Helped Me

Personal: Step Change helped me with my debt(s) which, they did in a compassionate way but very professionally. Reviewed on: 29th July 2021

Very Helpful!

When I needed advice and a solution to my query, they were there to offer this Reviewed on: 29th July 2021

A life changing organisation

I was struggling with 16 grand of debt - robbing Peter to pay Paul every month and stressed beyond belief. I found stepchange who helped me deal wit all my debts and set up an affordable payment plan. This month I make my final payment and will be completely debt free for the first time since I was a teenager - I am now 52. The difference this organisation has made to my life is monumental and I recommend them to people all the time. Reviewed on: 29th July 2021

Excellent service

My title says it all. I have nothing more to say. Reviewed on: 29th July 2021

Life saving

I can actually function now the enormous weight was lifted from our shoulders in 2012 Reviewed on: 29th July 2021

Dignity

When I contacted Step Change they listened to me and were empathetic to my situation. I was depressed and feeling like I had failed in life however they were respectful and the experience was better than I expected. Reviewed on: 29th July 2021

Best phone call ever made

The day I called Stepchange was a life changing they helped me sort out my money. Who to pay first and talked to the bank made a payment plan for me. I was at my wits end and didn't know what to do. A big Thank you to them. Reviewed on: 29th July 2021

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