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StepChange: Debt advice reviews

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4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14717)

Great advice really helpful easy to get help from

5
Had a lot of debt turned to these as they were recommended by sister in law who was also using this service They friendly really helpful all the way along my debt will be gone in a couple of years thanks to them Have recommended these people to all my friends Cannot thank them enough Regards Gary Reviewed on: 9th July 2020
Gary's avatar
Gary

THANK YOU STEPCHANGE !

5
would not like to think where my life would be without Step Change. They've helped me so much always being polite and understanding to my circumstances. Reviewed on: 9th July 2020
Alan's avatar
Alan

Top marks

5
StepChange was recommended by our creditors and we have nothing but praise to this debt charity and they definitely have our vote! Reviewed on: 9th July 2020
Kathleen Matthews 's avatar
Kathleen Matthews

Debt management

5
Step change provided us with an affordable way to manage our debt we got into after my wife became disabled and could no longer work. Annual review helps us to make changes to our plan. Would recommend this service to anyone worried about debt Reviewed on: 9th July 2020
Richard's avatar
Richard

Nobody does it better

5
I have always found Step change to be very professional & knowledgeable & have always given me good sound advice. 10/10 Reviewed on: 9th July 2020
Chris Hill-Sinclair's avatar
Chris Hill-Sinclair

Peace of mind.

5
I cannot thank Step Change enough for their help in my time of great need with my debt after being swindled out of money from my bank account. Thank you a thousand times. Reviewed on: 9th July 2020
Anne Shaw's avatar
Anne Shaw

Changed my life

5
I was really worried about how I was going to pay my bills until I spoke to stepchange and now 4 years later I’ve nearly paid everything off and I’m also managing to save as well. Amazing! Reviewed on: 9th July 2020
Fiona 's avatar
Fiona

Hope and Dignity

4
StepChange helped me to start a new life, a life full of hope and dignity Reviewed on: 9th July 2020
Parviz's avatar
Parviz

Brilliant

5
Got into dept trying to live on aa low income, keeping a roof over my head. I do have fits in my sleep now and again didn't want them to start. And I've been made Redundant due to Covid-19. Reviewed on: 9th July 2020
Jill hordle's avatar
Jill hordle

Extremly helpful

4
Has made paying of my debts so much easier Reviewed on: 9th July 2020
Mathew Barker's avatar
Mathew Barker

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