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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Weight lifted off my shoulders

Can’t thank the Step Change team enough for helping me. I got myself into a pickle after a separation. They have guided and helped me. With constant messages of well-being and support. Would so recommend Step Change to anyone else who needs guidance or help. Thank you, I can now see light at the end of my tunnel. Reviewed on: 9th July 2020

Reassuring, accurate advice and assistance

Helped set up DMP, advised how to complete income/expenditure. Everything dealt with smoothly. No pressure or making one feel inferior for having debts. Reviewed on: 9th July 2020

Very Good

I recommend Step Change, it has helped me a lot. They're the best company in the market with good experience. Reviewed on: 9th July 2020

Eradicated my fear

I was so scared, anxious and worried. Staff were kind and understanding and whilst talking to them I began to breath again. Reviewed on: 9th July 2020

Saved my mental health

At the time when I found the courage to contact Step Change, I was not sure how I could be helped because things felt so gloomy and I was mentally stressed. Step Change took over and set out what I needed to pay based on my situation. Each time I spoke to a member of the team, they were thoughtful and understanding which helped me come to terms with what I had to do. Each time I spoke to a member of the team, they were thoughtful and understanding. My self-esteem and confidence has resumed over time. I really thank them for the intervention and support that I have received. Reviewed on: 9th July 2020

DMP

Helped every step of the way. From start to finish went through everything with me and were never judgemental. Would highly recommend. Reviewed on: 9th July 2020

Excellent

They are the best they act quickly to your request. Reviewed on: 9th July 2020

Life changer

I was at my wit's end with the worry of how I was to make my next credit card payment, Stepchange saved me, and I will be for ever grateful for all the help setting up a DMP. Thank you Step Change Reviewed on: 9th July 2020

Took the worry away

Knowing that I was dealing with my dept and able to sleep at night all thanks to Stepchange Reviewed on: 9th July 2020

Excellent helpful service.

Always very helpful when setting up my DMP. Always there if I have a problem to get sorted. Very helpful and polite staff. Reviewed on: 9th July 2020

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