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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13514 reviews)

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4.95

Based on 13,514 reviews, last reviewed 25th May 2025

225800% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I came to step change when burying my head was no mo... I came to step change when burying my head was no more, the advisors i spoke to, were always empathetic of what I was going through. when I was on my ... Read more Reviewed on: 25th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13514)

Life saving for many

With your help and support over many years your team all of team have helped keeping me alive and sane and able to carry out my support to other people . Banks are greedy and will ruin your life. With your help we can live with that. Thank you very much. X Reviewed on: 24th April 2020

Mind numbing weight: Lifted!

I caught a virus, that over time, stopped me from doing almost anything. I used my savings, then 0% Creditcard offers, to keep my life as normal as possible. The 0% offers started to end; and I couldn’t finance my monthly outgoings! The CC interest went from 0 to 20%+ in days. Instead of healthy savings, i had an out of control debt. Suddenly, I missed my Mortgage payment by 47p! I received a message from my bank. I was numb. They gave me a number to ring. After a detailed questionnaire, they recommended I contact a Debt charity. I rang StepChange and was greeted by a person who really wanted to help resolve my issues. Every time I contact them, I am treated as a person more important than them! It is a massively humbling experience, but the relationship becomes like family. I continually receive information and advice, but it’s not intrusive. They recognise, that a general email; can be written and sent to a broad spectrum of people; where the details can be treated as specific to You or just general information. I’m now on a DMP and appreciate everything StepChange do to make my life easier! Reviewed on: 23rd April 2020

Understanding.

I was very agitated when I contacted step change. I had just been diagnosed with cancer on top of financial difficulties. They put you at ease straight away and you feel you are not alone. They get straight on to helping you sort stuff out and help with advice in contacting creditors. You then have time to sort out your best options with step change helping all the way. Cannot praise them enough for their care and understanding. Reviewed on: 23rd April 2020

Exceptional!

Everything was simple and easy and the staff really put my mind at ease. Thank you !! Reviewed on: 23rd April 2020

Life Saving

It helped turned our lives around. Many thanks to all your staff Reviewed on: 23rd April 2020

I couldn't thank StepChange enough for helping myself and my family get back on track with my finances.

I got to a point 5 yrs ago where my finances were out of control. l spoke to StepChange and the staff couldn't have been more understanding and helpful. I'm coming to the end of my plan and will be for ever grateful to the staff at StepChange. Reviewed on: 23rd April 2020

Amazing!

The Stepchange team are amazing. At a time when one can feel shame at getting into debt they are so calm and kind and non- judgemental. I dont know what I would have done without the help they provide, I jwish I'd turned to Stepchange sooner. Reviewed on: 23rd April 2020

Stepchange

Step change have helped me so much, life is so much better now Reviewed on: 23rd April 2020

Amazingly helpful and non-judgmental

My biggest regret is that I didn't contact Step Change earlier. They saved my sanity and helped me through a really difficult time. Being non-judgmental was good as my partner had had cancer but it was amazing how many credit card companies I told this but still didn't want to help. I have no hesitation in recommending Step Change. Don't leave it. Reviewed on: 23rd April 2020

Sunshine in the clouds

Been with step change on DMP for over 5 years and we can live again, manage our budget and debts on our income with an end insight. Fantastic continual support and understanding. Recommended them to a friend who can now stop juggling and sleep again too. Reviewed on: 23rd April 2020

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