Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Taking the pain out of an awful situation

Great customer service. Finding yourself in a difficult situation financially and having such support from day one to help sort the issue out is amazing Reviewed on: 9th July 2020

Great service

Made me feel as ease. Lovey people kind understanding, helpful doing a fantastic job & put my mind At rest, don’t know how I would of managed without Step Change I’m so grateful thank you all Reviewed on: 9th July 2020

Fantastic and very helpful

Step change are fantastic, they helped my through the whole process of setting up my DMP after considering the alternatives contacted my creditors and helped me through a very tough and depressing time, step by step, I am now able to sleep at night I can not recommend them highly enough, I owe them for the peace of mind and getting me back on track with my debts, THANK YOU Reviewed on: 9th July 2020

Peace of mind and professionalism

Stepchange have handled my debt management payments for about 4 years after I had bad experiences elsewhere. Their staff are first class communicators and their admin systems straight forward. Thank you for your professionalism Stepchange. Reviewed on: 9th July 2020

Brilliant every time I can

Every Team is outstanding, always help, always reassuring, always make me feel like my debt doesn’t define me as a person. Im spoken too with respect and compassion. Fantastic company. Reviewed on: 9th July 2020

Excellent and caring customer service

When I got in touch with step change I was tired fed up and confused. But their caring supportive and efficient customer care took all that stress and allowed me to start living a normal healthy life. They took care of everything and were very sensitive and compassionate. Reviewed on: 9th July 2020

Outstanding customer service

Been with step change for a few years now and from day one to present day the people there have been so caring and understanding. They have changed my life for the better, I will always be in their debt, no pun intended. Reviewed on: 9th July 2020

Step Change makes debt less scary and more manageable

After sinking out of my depth in debt due to unfortunate circumstances, Step Change helped me by contacting all my creditors and arranging a realistic repayment plan. Their support has been invaluable. Reviewed on: 9th July 2020

Amazing

Amazing help to get us back in track without stress Reviewed on: 9th July 2020

Best ever Dept Management .

Helped me a great deal .very very helpful people Reviewed on: 9th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.49 from 86 reviews
Debt solutions
from PayPlan 4.94 from 22306 reviews
Debt Collection
from Darcey Quigley & Co 1.39 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub