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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

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4.95

Based on 14,714 reviews, last reviewed 22nd Dec 2025

83% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14714)

Amazing

Step change have helped me out so much with getting my debt sorted, it's also helped take so much pressure off and my mental health has improved so much. They really are life savers Reviewed on: 9th July 2020

HELP WHEN I NEEDED IT MOST

Always very helpful and friendly staff who go above and beyond to ensure a very sensitive subject is handled efficiently Reviewed on: 9th July 2020

STAFF MEMBERS

THEY ARE EXTREMELY POLITE AND HELPFUL Reviewed on: 9th July 2020

helped

helped me alot as i did not know where to turn next Reviewed on: 9th July 2020

Keeping the wolves at bay

Without Step Change I would not be able to cope and would end up in a terrible state financially as well as severe mental health problems. The process is easy to follow and the advisers help you every step of the way enabling me to come to a sensible agreement with my creditors and relieve the pressure of constant calls and threats of court action. I am deeply grateful for the service they provide and my recommendation to anyone struggling with their finances please , please contact step change :-) Thanks Step Change Graham Reviewed on: 9th July 2020

Simply the best

Step change I don’t judge you there to help you and they have helped me Reviewed on: 9th July 2020

Peace of mind and professionalism

First class communication and straight forward administration. Reviewed on: 9th July 2020

Taking the pain out of an awful situation

Great customer service. Finding yourself in a difficult situation financially and having such support from day one to help sort the issue out is amazing Reviewed on: 9th July 2020

Great service

Made me feel as ease. Lovey people kind understanding, helpful doing a fantastic job & put my mind At rest, don’t know how I would of managed without Step Change I’m so grateful thank you all Reviewed on: 9th July 2020

Fantastic and very helpful

Step change are fantastic, they helped my through the whole process of setting up my DMP after considering the alternatives contacted my creditors and helped me through a very tough and depressing time, step by step, I am now able to sleep at night I can not recommend them highly enough, I owe them for the peace of mind and getting me back on track with my debts, THANK YOU Reviewed on: 9th July 2020

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