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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Life changer

Nearly debt free in just over 3 year's! Feel like a weight has been lifted from my life. So easy and stress free to arrange. Most helpful staff in the world. Reviewed on: 9th July 2020

First class

I always recommend Step Change to friends & family. They’ve helped my family & myself through some tough times and we’re immensely grateful. Reviewed on: 9th July 2020

So helpful and knowledgeable

Stepchange helped me so much I was on the brink of a breakdown they explained what could be done to help me and arranged it all and If I have a problem I just ring them and they sort it out there and then over the phone brilliant customer service and knowledge Reviewed on: 9th July 2020

Amazing

Step change have helped me out so much with getting my debt sorted, it's also helped take so much pressure off and my mental health has improved so much. They really are life savers Reviewed on: 9th July 2020

HELP WHEN I NEEDED IT MOST

Always very helpful and friendly staff who go above and beyond to ensure a very sensitive subject is handled efficiently Reviewed on: 9th July 2020

STAFF MEMBERS

THEY ARE EXTREMELY POLITE AND HELPFUL Reviewed on: 9th July 2020

helped

helped me alot as i did not know where to turn next Reviewed on: 9th July 2020

Keeping the wolves at bay

Without Step Change I would not be able to cope and would end up in a terrible state financially as well as severe mental health problems. The process is easy to follow and the advisers help you every step of the way enabling me to come to a sensible agreement with my creditors and relieve the pressure of constant calls and threats of court action. I am deeply grateful for the service they provide and my recommendation to anyone struggling with their finances please , please contact step change :-) Thanks Step Change Graham Reviewed on: 9th July 2020

Simply the best

Step change I don’t judge you there to help you and they have helped me Reviewed on: 9th July 2020

Peace of mind and professionalism

First class communication and straight forward administration. Reviewed on: 9th July 2020

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