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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Stop worrying. Stop leaving it. Sleep better tomorrow.

Stepchange have been nothing short of everything I was looking and hoping for. I got myself in financial trouble due to the everyday problems we all go through. They were great. No judgement on why or how you got yourself into the station you were in, just sensible advice. And above all help. Don't leave it and dwell on things. Call them and sort it out. After all the end of something is the beginning of something else. 10/10. Reviewed on: 9th July 2020

My lifeline

When I got into debt and started struggling with money, I was recommended Step change, I did it all online and was able to pay back my debt with an amount I could afford. Most recently I have spoken to step change staff who have most likely been working from home and have had so much support, through out the last few months. Reviewed on: 9th July 2020

Super helpful

Stepchange took away my stress and worry with their helpful and well informed staff. I'm sure I would have had a breakdown without them. Will always recommend Stepchange to people on the edge. Reviewed on: 9th July 2020

Definitely recommend

So caring and considerate, I would definitely recommend to anyone. Reviewed on: 9th July 2020

Amazing

Amazing service they were very helpful and friendly aswell as being very understanding Reviewed on: 9th July 2020

Brilliant

My personal experience brilliant very helpful and understanding my debt problem and doing there best to find the best option for me. Reviewed on: 9th July 2020

My life saver

I let my debts get out of control a bit and thought I could manage them but couldn't. Reviewed on: 9th July 2020

Help when at lowest ebb

We have nearly paid off our debts thanks to step change , without them I truly believe we would have been in a Much more terrible mess through redundancy , they listened I am eternally grateful , very trustworthy and deserve credit where due , Thankyou so much stepchange , Reviewed on: 9th July 2020

Susan Bridges

Step change is a brilliant charity. The people listen and are very helpful. I wouldn't be where I am today if I had all my debts. I will be debt free in a couple of year. I've got a bit of money in my bank now to get me the things I need. They always keep you updated. I've already recommended step change to some people. It's an excellent service I can't praise them enough. Reviewed on: 9th July 2020

Very good

They helped me get out of debt & I'm close to finishing, wouldn’t of done it without their help. Reviewed on: 9th July 2020

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