Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt Management reviews

View other StepChange products
4.95
Based on 14,713 reviews, last reviewed 7th Nov 2025
85% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025
Anthony A's avatar
Anthony A

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
Read all reviews Write a review

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

Review StepChange: Debt Management now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt Management reviews (14713)

Amazing

5
Amazing service they were very helpful and friendly aswell as being very understanding Reviewed on: 9th July 2020
Nadine Pitts 's avatar
Nadine Pitts

Brilliant

5
My personal experience brilliant very helpful and understanding my debt problem and doing there best to find the best option for me. Reviewed on: 9th July 2020
Artan Gjyla's avatar
Artan Gjyla

My life saver

5
I let my debts get out of control a bit and thought I could manage them but couldn't. Reviewed on: 9th July 2020
Nadine Pitts 's avatar
Nadine Pitts

Help when at lowest ebb

5
We have nearly paid off our debts thanks to step change , without them I truly believe we would have been in a Much more terrible mess through redundancy , they listened I am eternally grateful , very trustworthy and deserve credit where due , Thankyou so much stepchange , Reviewed on: 9th July 2020
Sue's avatar
Sue

Susan Bridges

5
Step change is a brilliant charity. The people listen and are very helpful. I wouldn't be where I am today if I had all my debts. I will be debt free in a couple of year. I've got a bit of money in my bank now to get me the things I need. They always keep you updated. I've already recommended step change to some people. It's an excellent service I can't praise them enough. Reviewed on: 9th July 2020
Susan bridges's avatar
Susan bridges

Very good

5
They helped me get out of debt & I'm close to finishing, wouldn’t of done it without their help. Reviewed on: 9th July 2020
Beverly Manning's avatar
Beverly Manning

Life changer

5
Nearly debt free in just over 3 year's! Feel like a weight has been lifted from my life. So easy and stress free to arrange. Most helpful staff in the world. Reviewed on: 9th July 2020
Melanie's avatar
Melanie

First class

5
I always recommend Step Change to friends & family. They’ve helped my family & myself through some tough times and we’re immensely grateful. Reviewed on: 9th July 2020
Cheryl Blackburn's avatar
Cheryl Blackburn

So helpful and knowledgeable

5
Stepchange helped me so much I was on the brink of a breakdown they explained what could be done to help me and arranged it all and If I have a problem I just ring them and they sort it out there and then over the phone brilliant customer service and knowledge Reviewed on: 9th July 2020
Joy Young's avatar
Joy Young

Amazing

5
Step change have helped me out so much with getting my debt sorted, it's also helped take so much pressure off and my mental health has improved so much. They really are life savers Reviewed on: 9th July 2020
Georgia Powell 's avatar
Georgia Powell

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 5.00 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill