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StepChange: Debt Management reviews

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4.95
Based on 14,714 reviews, last reviewed 22nd Dec 2025
83% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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3%
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Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025
Siham 's avatar
Siham

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14714)

Outstanding support, help and advice, thank you Step Change

5
I would reccomend Step Change debt management 100 times over. Excellent service. Thank you Step Change Reviewed on: 9th July 2020
Michael Sinclair's avatar
Michael Sinclair

Stepchange saved my life

5
I simply cannot thank them enough, great service and excellent customer support. Highly recommended Reviewed on: 9th July 2020
Constantin 's avatar
Constantin

So friendly and understanding

5
After coming to the realisation I was not able to service my debt any longer I knew I needed help. This was very scary and worrying and after finally getting up the courage to call I found that the Step Change representative was completely understanding, very calm and helpful and most importantly supportive and reassuring. They made an awful situation seem manageable and helped me through the entire process. I cannot recommend them enough. Reviewed on: 9th July 2020
Mike C's avatar
Mike C

Relief

5
It was like a weight lifted off my shoulders after I contacted step change. It was the best telephone call I had made Reviewed on: 9th July 2020
Sonya Maultby's avatar
Sonya Maultby

a good company to deal with

5
always there when i need check something Reviewed on: 9th July 2020
Graeme Varey's avatar
Graeme Varey

They saved me

5
Amazing kind understanding staff. So helpful and non judgemental. They have helped me and my husband get our lives back and slowly we will be getting out of debt. I can’t thank them enough! Reviewed on: 9th July 2020
Richard Deane's avatar
Richard Deane

Extremely helpful

5
I can sleep at night now, knowing that my creditors are getting paid. It's one less worry. Stepchange do a brilliant job. Reviewed on: 9th July 2020
Fiona 's avatar
Fiona

Stop worrying. Stop leaving it. Sleep better tomorrow.

5
Stepchange have been nothing short of everything I was looking and hoping for. I got myself in financial trouble due to the everyday problems we all go through. They were great. No judgement on why or how you got yourself into the station you were in, just sensible advice. And above all help. Don't leave it and dwell on things. Call them and sort it out. After all the end of something is the beginning of something else. 10/10. Reviewed on: 9th July 2020
Neil Ruffell's avatar
Neil Ruffell

My lifeline

5
When I got into debt and started struggling with money, I was recommended Step change, I did it all online and was able to pay back my debt with an amount I could afford. Most recently I have spoken to step change staff who have most likely been working from home and have had so much support, through out the last few months. Reviewed on: 9th July 2020
Lynn Bentong 's avatar
Lynn Bentong

Super helpful

5
Stepchange took away my stress and worry with their helpful and well informed staff. I'm sure I would have had a breakdown without them. Will always recommend Stepchange to people on the edge. Reviewed on: 9th July 2020
Karen's avatar
Karen

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