Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

The support I was desperate for

Step change have been so supportive at every stage. Understanding of my problems and my needs. They’ve saved me in more ways than 1. Reviewed on: 9th July 2020

Discret personal service

I felt better with the fact that you can use the online form to give me an idea of what the plan would entail without having to speak to anyone as I was very embarrassed at first talking about my situation Reviewed on: 9th July 2020

Excellent assistance for everyone

I have always appreciated the assistance given to me at all times Nothing is too much trouble to the staff to help in stressful times Appreciate all the help given Reviewed on: 9th July 2020

Outstanding support, help and advice, thank you Step Change

I would reccomend Step Change debt management 100 times over. Excellent service. Thank you Step Change Reviewed on: 9th July 2020

Stepchange saved my life

I simply cannot thank them enough, great service and excellent customer support. Highly recommended Reviewed on: 9th July 2020

So friendly and understanding

After coming to the realisation I was not able to service my debt any longer I knew I needed help. This was very scary and worrying and after finally getting up the courage to call I found that the Step Change representative was completely understanding, very calm and helpful and most importantly supportive and reassuring. They made an awful situation seem manageable and helped me through the entire process. I cannot recommend them enough. Reviewed on: 9th July 2020

Relief

It was like a weight lifted off my shoulders after I contacted step change. It was the best telephone call I had made Reviewed on: 9th July 2020

a good company to deal with

always there when i need check something Reviewed on: 9th July 2020

They saved me

Amazing kind understanding staff. So helpful and non judgemental. They have helped me and my husband get our lives back and slowly we will be getting out of debt. I can’t thank them enough! Reviewed on: 9th July 2020

Extremely helpful

I can sleep at night now, knowing that my creditors are getting paid. It's one less worry. Stepchange do a brilliant job. Reviewed on: 9th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt advice
from National Debtline 4.91 from 7 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub