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StepChange: Debt Management reviews

4.95
Based on 13,563 reviews, last reviewed 26th May 2025
230400% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Great Company I have been with Stepchange for some years now and they are very supportive and good. Reviewed on: 26th May 2025
Christy's avatar
Christy

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025
Steven 's avatar
Steven

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13563)

Excellent service

5
Service was excellent reduced my anxiety a great deal Reviewed on: 8th July 2020

Really dependable

5
I do know step change they are just amazing Reviewed on: 8th July 2020

Could not have done it with out them

4
I sept lots off sleepless night not knowing what to do, but I pick up the phone and could not believe the help I got and had the best night sleep for weeks, they are the tops for me and would say to any one with problems just pick up the phone Reviewed on: 8th July 2020

Fantastic, Supportive and understanding

5
I can’t recommend you enough, from the start you’ve been so helpful but even more now through my struggle due to COVID-19. Such understanding and support, Thank You. I would and do recommend to friends and family. Reviewed on: 8th July 2020

Arranging a debt management plan

5
I contacted them via Macmillan. I was running into debt and step change sorted out a plan with my creditors. My mind was greatly put at ease and every time I needed to contact them they were most helpful. Reviewed on: 8th July 2020

Peace of mind, on hand for advice, monthly statements

5
I was desperate owing money, step change have sorted this out for me, I don’t have to worry about payments, banks recognise Step change. Thank you for giving me back a life Reviewed on: 8th July 2020

Lifesavers

5
I had debt issues and I couldn't see any way out. I contacted Step Change about bankruptcy. They talked me through my problems and agreed a debt management plan. As I said in my review title lifesavers. The staff where courteous, polite, helpful and spoke to in a proper manner. I would definitely recommend Step Change to anyone in a similar situation. It's good to talk Reviewed on: 8th July 2020

Best advise and help.

5
Really helpful and friendly. Best thing I ever heard did was to contact them. Reviewed on: 8th July 2020

my account

5
I find step-change, always very helpful, and understanding. Reviewed on: 8th July 2020

STEP TO FREEDOM

5
Step change , are the best so forget the rest , sleep tight at night knowing you’ve choose right Reviewed on: 8th July 2020

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