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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,604 reviews, last reviewed 11th Jun 2026
186600% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

So happy stepchange have helped me when i was going... So happy stepchange have helped me when i was going through financial difficulties i can choose how much i can afford and pay the lenders i would def... Read more Reviewed on: 11th June 2026
Mohammed A's avatar
Mohammed A

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18604)

Brilliant

5
Helped me out with my debts, thank you stepchange, if it wasnt for you, i dont know where i would be now Reviewed on: 5th August 2021
Karen payne's avatar
Karen payne

Help when we needed it

5
Thank you for all the help. Each process was explained and Stepchange help us through. Reviewed on: 5th August 2021
Jay's avatar
Jay

Very helpful and exactly what I needed.

5
Debt steadily increased with job loss, phoned these guys up and they acted as the middle man of sorts. Advice was spot on, and the plan they set up along with the budgeting was extremely helpful. Reviewed on: 5th August 2021
John Schindler's avatar
John Schindler

Help when it's needed most

5
I have been with StepChange for over 6 years and they have always been there to support me. They do not judge and they keep all the stress away by giving accurate, timely and friendly advice. Reviewed on: 5th August 2021
Rob Gore's avatar
Rob Gore

Helpful

5
Takes a lot of stress away helps you to find out how got into det how mange a way out Reviewed on: 5th August 2021
Ladylooo 's avatar
Ladylooo

Helper

5
Gave me a lot of help and guided me with my finances Reviewed on: 5th August 2021
Ron Rolfe's avatar
Ron Rolfe

Great company

5
Great company always willing to help you with your debt problems Reviewed on: 5th August 2021
Robert Wiseman's avatar
Robert Wiseman

step change changed my life

5
we were in a lot of trouble and i thought i would lose everything but they where very calm and talked us through everything and everything is ok now and I'll be debt three in a few years Reviewed on: 5th August 2021
m thorn's avatar
m thorn

friendly helpful understanding

5
do not judge you fast friendly service Reviewed on: 5th August 2021
janet's avatar
janet

Help and guidance

5
Step change have helped me so much, with me every step of the way, nothing was to much trouble for them , I dont know where I’d be now without Step change, fantastic work , Thank you. Reviewed on: 5th August 2021
Mjcole54@gmail.com's avatar
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