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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Very helpful

Helpful at taking the stress and worries out of the situation. Reviewed on: 9th July 2020

Super heroes

After being recommended to them, they dealt with all the demanding letters, stopped all the persistent phone calls and made life more manageable. Regular reminders and help with budgeting and allaying my concerns throughout. Took me from despair back to some sort of normality. Reviewed on: 9th July 2020

Check out

Stepchange are very caring and very helpful and so easy to use Reviewed on: 9th July 2020

Best thing we did

Easy to set up and deal with throughout the last 2 years, staff very helpful and explain everything. Reviewed on: 9th July 2020

angels

there are nice ,friendly and kind people they deal with you kindly,they don't judge you and they understand you ,some of them have been through what you are going through so they understand you,thank you so much Reviewed on: 9th July 2020

Help without judgement!

It was such a relief to sort out my £32,000 debt that I had been slowly sinking under. The person I spoke to checked I had the info ready they required before we started and then went through everything with me carefully. I wasn’t judged, there was no condescending voice, they made it clear they just wanted to help me deal with the situation in the best way possible for me personally. The online tools are helpful, the monthly statements keep you up to date with your progress and keep you on track and the regular emails are informative and often encouraging - it’s good to know you’re not the only one who’s in debt but you’re also not alone either and when you need help they are just a call away. I can’t thank StepChange enough for their help, support and the peace of mind they give back to you! Reviewed on: 9th July 2020

My life felt worth living again. Anxiety eased. I felt in control off my future again. There was so much new hope again.

Best thing I ever did. Still feels like it 8 years after. I’ve got 2 years and a bit to be debt free. Reviewed on: 9th July 2020

The best

Stepchange could not be more helpful, from first contact up to today and onwards their help and updated information is invaluable. Reviewed on: 9th July 2020

Peace of mind

Completed the form online also spoke to an advisor, everyone was helpful. Without this I don’t even know if I would be here, I could not manage my debts. Easy to understand and fantastic service for anyone being affected mentally by debt. Thank you Reviewed on: 9th July 2020

Debit management

Excellent service thankyou for being there in times of need Reviewed on: 9th July 2020

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