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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18605 reviews)

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4.92

Based on 18,605 reviews, last reviewed 11th Jun 2026

186650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic all round support from step change I reached out to step change when I had a massive decrease in income, they were very helpful, they sorted a plan with me contacted my creditors with a... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18605)

Life savers!

The kindest people at the end of the phone who genuinely care and want to help. I cannot thank Stepchange enough - my mental health has never been better. Thank you! Reviewed on: 5th August 2021

Step change

Excellent service provided would definitely recommend them to anybody Confidentiality at its best Reviewed on: 5th August 2021

Helpful and considerate

StepChange has helped me through a difficult last 7 years. The staff are very polite and considerate and it’s been a pleasure working with them. Reviewed on: 5th August 2021

Brilliant, helped me through such a rough time

Couldn’t rate step change highly enough, really helped me through a really difficult few years and continue to be there for me and my family Reviewed on: 5th August 2021

My saviour's

Very helpful only wish I'd approached them sooner Reviewed on: 5th August 2021

Almost there

I have been repaying debt since my divorce in 2004. I am a few months away from repaying everything I owed. Stepchange enabled me to live a better life. And I am almost there. Reviewed on: 5th August 2021

Very understanding

Very concerned and gracious staff Full of support and advice 100% committed to supporting and help people in desperate need Reviewed on: 5th August 2021

Life saver

Stephanie has been amazing in allowing us to regain our lives back by helping sort our financial struggles which was a massive wrench round our necks. Would definitely recommend them Reviewed on: 5th August 2021

Very helpful

I lost my job during the pandemic and my debt was becoming unmanageable,Step Change helped me out immensely, the staff are very down to earth ,dont judge you and polite..Thank you Step Change. Reviewed on: 5th August 2021

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