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StepChange: Debt Management reviews

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4.95
Based on 13,547 reviews, last reviewed 25th May 2025
229000% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Going from sleepless nights to peace of mind Step change have helped me go from having sleepless nights to having peace of mind. Having a family, mortgage and being on a fluctuating salary meant ... Read more Reviewed on: 25th May 2025
Chelsea's avatar
Chelsea

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025
Steven 's avatar
Steven
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13547)

Lifesavers

5
I had debt issues and I couldn't see any way out. I contacted Step Change about bankruptcy. They talked me through my problems and agreed a debt management plan. As I said in my review title lifesavers. The staff where courteous, polite, helpful and spoke to in a proper manner. I would definitely recommend Step Change to anyone in a similar situation. It's good to talk Reviewed on: 8th July 2020
James Black's avatar
James Black

Best advise and help.

5
Really helpful and friendly. Best thing I ever heard did was to contact them. Reviewed on: 8th July 2020
Pamela Nell's avatar
Pamela Nell

my account

5
I find step-change, always very helpful, and understanding. Reviewed on: 8th July 2020
michael king's avatar
michael king

STEP TO FREEDOM

5
Step change , are the best so forget the rest , sleep tight at night knowing you’ve choose right Reviewed on: 8th July 2020
Stephen 's avatar
Stephen

Wonderful service

5
Excellent service and helped relieve the intense worry we had Reviewed on: 8th July 2020
Ginette's avatar
Ginette

Amazing comforting

5
All the people I have spoken to have been so understanding helpful and considerate and reassuring I was not the only one in my situation Reviewed on: 8th July 2020
Catherine Rogers 's avatar
Catherine Rogers

A dream solution to a living nightmare!

5
Following an atrocious run of bad luck, not without my share of head in the clouds mismanagment, I accumulated a huge debt which I could no longer finance. I turned to Step Change for advice and assistance and within an unbelievably short time an affordable plan was set up and has started to run, with first payment sent to my creditors, all credit card companies. This has given me the time and resource to get my finances and ultimately my life, back on an even keel. The relief is huge and I cannot thank the Step Change staff enough for their kind and incredible assistance. Reviewed on: 8th July 2020
Stephen Davies's avatar
Stephen Davies

An invaluable and supportive service.

5
I cannot recommend Step Change enough. They have been unbelievably supportive and helpful when I had to go onto a DMP. The staff are exceptionally helpful and the range of services and information is fantastic. Reviewed on: 8th July 2020
Carl Hammond's avatar
Carl Hammond

Very helpful and friendly

5
13 years ago I found myself in an unfortunate situation of redundancy 18 months ago having a baby. I was having sleepless nights and didn't know which way to turn. I'd heard about your organisation through the company I worked with at the time and finally plucked up the courage to make that dreadful phone call. I was embarrassed to be in that situation although it was through my fault of mine. The advisor asked some questions and send me a form to complete. She reassured me that everything will be OK and although the debts was huge to me, it was nothing in comparison to other debtors. We are about 3 years away from being debt free that's to your foundation help. Reviewed on: 8th July 2020
Kat's avatar
Kat

Your assistance made me debt-free

5
The advice and assistance I received from Step Change made it possible for me to become debt-free. Reviewed on: 8th July 2020
Ismail sikder's avatar
Ismail sikder

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