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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18607 reviews)

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4.92

Based on 18,607 reviews, last reviewed 11th Jun 2026

186750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Getting your life back! Contacted stepchange after getting myself in a very bad situation with credit card/ loan debt - honestly the best decision I’ve ever made they give yo... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18607)

Brilliant and helped me

Debt issues and they have been fantastic Reviewed on: 5th August 2021

Help when I felt alone

Following maternity leave I was feeling overwhelmed with debt repayments due to reduced wages, step change gave me support and advise and helped me create a plan of debt management before it became too difficult to manage and I can’t thank them enough for the non judgemental support I received from step change !! Reviewed on: 5th August 2021

Always there to help every step of the way

When i need help with my finances after a divorce they helped me with all my payments and put it in to something i could afford. Reviewed on: 5th August 2021

Helpful solution

Appreciate all the help I have received from Stepchange to sort out my finances. Reviewed on: 5th August 2021

Very Satisfied with step change

Step change has helped me with my debts without judging me. I would highly recommend them to my family and friends.. thank you so much step change Reviewed on: 5th August 2021

Fab servive

They are brilliant and very helpful and friendly Reviewed on: 5th August 2021

In Safe Hands

No problem is too great for Stepchange., If you have problems with your finances Stepchange will help you solve them! Reviewed on: 5th August 2021

Life Savers

I got myself in a real tizzy about my debt and stepchange eased my mind from the start. Now I'm set up and heading to be debt free. Couldn't be happier. Reviewed on: 5th August 2021

I do not know what I would do without stepchange

Each member of staff have been so helpful each time I call and do absolutely everything they can to help and assist. It's a very anxious time calling to update details each year but they always put me at ease and make everything ok. I really do not know what I would do without stepchange. The company have changed and probably saved my life. Thank you. Reviewed on: 5th August 2021

Comfortable

Finding myself in a what I could only expect to be unpredictable circumstance I felt embarrassed that I could not pay monthly payments I’ve got the courage to ring step change and then made me feel so at ease and very comfortable I would recommend them to anybody struggling with debt Reviewed on: 5th August 2021

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