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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Step change for advice and help

We were in great financial difficulties with which we thought there was NO WAY OUT, MArtin LEwis had an article on his website about how to get help and advice, we contacted Consumer Credit Counciling Service as it was then it is now step cHange, they advised us what to do and they set up a budget plan for us which we signed up to and started the long slog into clearing the huge debt we had, after 7 years we had paid the debt off and started living again with out the use of Loans Credit Cards or any form of credit. The help they gave us was invaluable and I have personally recommended them to some of my friends who found themselves in the same situation as we were in. Reviewed on: 10th July 2020

Excellent service and advice

If you are facing financial difficulties and have debt you cannot manage I highly recommend Step Changes services. They have been and continue to be brilliant. Reviewed on: 10th July 2020

People that are there for you

Never thought I’d find support I needed until I contacted step change well worth my vote ( the people that care STEP CHANGE ) Reviewed on: 9th July 2020

Stepchange Help

Friendly helpful people. Always give excellent advice. Have sorted me and my debt payments out. Reviewed on: 9th July 2020

It's a brilliant service

It means no more debt I can go easy it's a great way to go with Stephanie I would recommend to all who needs a helping hand Reviewed on: 9th July 2020

I wish I knew earlier about StepChange

I wish I knew earlier about StepChange so I would not run into high dept. It was really overwhelming for me to deal with all the deports and with StepChange it was so easy as they have done it on my behalf and help me create my repayment plan. Reviewed on: 9th July 2020

Amazing

I have been under the help of stepchange for a few years now and I have had any problems. Have always felt supported and have never been left to feel uncomfortable in anyway Reviewed on: 9th July 2020

Professional Non judgemental

My experience has been first class from the first contact . I feel these people are 'angels' Gratitude for the guidance and the relief that brings . Reviewed on: 9th July 2020

Fabulous company

Stepchange works for me no more demanding letters , phone calls and they spread the payments out between the creditor great company Reviewed on: 9th July 2020

Brilliant and helpful when you need it

I got stick in debt and stepchange helped so much. as a young person it was terrifying to go through it all thinking oh my god how am i going to pay it all but step change are there and support to so id recommend them to anyone Reviewed on: 9th July 2020

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