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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13502 reviews)

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4.95

Based on 13,502 reviews, last reviewed 25th May 2025

224600% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best decision I've made to be debt free I was at my wits end and overwhelmed by my debts. Stepchange helped me make the right decision to which debt management solution would be best for me.... Read more Reviewed on: 25th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13502)

Fantastic team and always helpful if you have any problems

Sometimes you worry about your budget and they always give you advice on what's best for your debts Reviewed on: 8th July 2020

Excellent customer service

I have a DMP set up with StepChange and they have always been helpful whenever I’ve had to contact them, they’re friendly and professional and truly care for their customers Reviewed on: 8th July 2020

A friend in crisis

When your at the end of your tether and can’t cope, there is a solution! Stepchange. For me it was a release and gave me the will to restructure all my debts. 3yrs on and alls well and I no longer worry about debt. All my debts are now managed by stepchange and they are with me throughout. Reviewed on: 8th July 2020

Have helped me ENORMOUSLY

Having helped me with my health and my husbands Also myself being a frontline worker My husband a key worker CANNOT THANKYOU ENOUGH!!! Reviewed on: 8th July 2020

Brilliant service

Never had a problem with the team brilliant customer service Reviewed on: 8th July 2020

The first step to be debt free.

I accrued thousands in debt and due to my Financial situation changing I started to struggle to pay my obligations. Step Change were very understanding and helped me choose a solution to satisfy my debts. I’m in a debt management plan and it makes it very simple, one direct debits a month, and no more stress. Never fear debt, there’s always a solution, and I believe Step Change is the best choice. I’ve used Step Change for three years, and so far their methods have helped me pay back £3500 out of £9800. Excellent service! Reviewed on: 8th July 2020

Supportive not judgemental

I felt supported and free from judgement throughout the process, which reduced my anxiety massively Reviewed on: 8th July 2020

Absolutely wonderful

I can honestly say Step Change have changed my life. I was so anxious and depressed about my debts and from the very onset they have been kind, reassuring, and supportive. I have received information and updates frequently. Everyone I speak to is so lovely and helpful - I could not recommend them highly enough. Thank you, TRULY, FOR ALL YOU HAVE DONE. Reviewed on: 8th July 2020

Humanising debt recovery

I was so nervous to be needing to regain control for the second time but they had zero judgement. They helped me sort through the paperwork and get my life back in track. Thank you. Reviewed on: 8th July 2020

Incredible charity.

Just under 5 years ago I admitted defeat with walking my tightrope that was my finances. One of my friends put me in touch with StepChange, having used them for their own debt advice. I haven't looked back since. From the first contact to the last they have always really approachable, easy to talk to, brilliant at helping however desperate and confusing the situation appears. The website is fantastic, with tools to help in the long term as well as during your crisis, the colour and font used is ideal, as is the way it is laid out. The fact that StepChange regularly get mentioned in the House of Commons, and no other debt organisation does, tells its own story. They really should be funded, not charitable, however the fact that they are a registered charity makes the service they provide so much more impressive. Stepchange have simply changed my life and I really hope that they win this award, I will always remember what an impact they had on the way I see myself. Thank you just isn't enough. Reviewed on: 7th July 2020

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