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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.92 (1315 reviews)

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4.92

Based on 1,315 reviews, last reviewed 1st May 2025

4% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

New Felixstowe branch set for great future New Felixstowe branch is a good use of existing space that has been tastefully decorated to be welcoming and calm. Staff are highly personable and pro... Read more Reviewed on: 1st May 2025

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1315)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

Helpful, fair, friendly

Very friendly and helpful atmosphere in branch. Reviewed on: 30th October 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your brilliant review! It’s great being on the high street and being able to see our members face-to-face. Pop in again soon! Response date: 1st November 2024

New Felixstowe branch set for great future

New Felixstowe branch is a good use of existing space that has been tastefully decorated to be welcoming and calm. Staff are highly personable and proficient. A pleasure to do business with. This new branch has been long wished for and will undoubtedly do the society proud in the times ahead. Reviewed on: 1st May 2025

I was really impressed with the personal service and...

I was really impressed with the personal service and attention given to me. The whole organisation seems incredibly well run. A relaxed informative and helpful experience. Reviewed on: 25th April 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind! It’s lovely to hear when things go so well. We hope to repeat the experience again soon! Response date: 30th April 2025

Visit to Woodbridge Branch 15th April to open an ISA...

Visited Woodbridge Branch 15th April to open an ISA Savings Account. Was seen by Jack who was familiar with my savings requirement have seen me on previous occasions. Jack was well prepared and able to answer all my questions. Account was set up and opened within 20 mins. Reviewed on: 23rd April 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Jack and it’s made their day! Response date: 30th April 2025

So far so good!

I've only recently opened an account from the Woodbridge office. I was attracted by the compeitive rates (so far), it being a local financial service provider in my community, the ease of accessing the office given my location and the option to use the services online as I wish. The processes were as pain free as elsewhere. Reviewed on: 17th April 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s a wonderful review – Thank you! We try and make our account opening process feel easy, so it’s great to hear we’re doing it well. There’s not much that pleases us more than a pleased customer! Response date: 30th April 2025

Customer care

Staff in Felixstowe were extremely helpful Reviewed on: 16th April 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hello! Thank you so much for such lovely feedback. Hearing from happy customers genuinely gives us a little spring in our step. Response date: 30th April 2025

Customer Service, Woodbridge Branch

Recently went into the Woodbridge Branch to open a new account. We were served by Benny who as usual, was extremely pleasant and helpful. Reviewed on: 7th April 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Benny and it’s made their day! Response date: 30th April 2025

Jack was very professional, helpful and polite.

Jack was very professional, helpful and polite. Reviewed on: 5th April 2025

Two very satisfied customers.

We made the appointment to arrange two ISA accounts, following a previous appointment, to open accounts for our grand children. We opened 3 accounts for them, and whilst there we asked about ISA’s, Jack was extremely helpful and gave us information we hadn’t known. This encouraged us to open ISA’s with you. At both appointments, Jack was extremely helpful and showed good knowledge regarding the accounts we were interested in. His help was much appreciated. We opened our other accounts with you in 2022 and have been really happy with the service we’ve received. We’ve found all your staff to be friendly and helpful. Reviewed on: 28th March 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. Great to hear from you, Clive, especially with such a glowing review. We’re blushing! Response date: 30th April 2025

Always very helpful

Very happy in my dealings with Suffolk Building Society. Reviewed on: 28th March 2025

Efficient and excellent

Excellent customer service, as always. Reviewed on: 26th March 2025

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